EU Customer Fulfillment Ops Specialist

Toshiba Global Commerce Solutions; Utrecht; On-site; EUR 42,000 - 62,000; Full time

Job summary

Toshiba Global Commerce Solutions is seeking an Operations Specialist for the Customer Fulfillment Team, based in Almere or Utrecht, NL. You will join a multilingual European Supply Chain unit, handling customer orders, contracts, and cross-functional coordination in a fast-paced environment.

Fluent English and Dutch are essential, with additional European language skills advantageous. You’ll collaborate with finance, drive process improvements, and support budgeting and forecasting efforts

Qualifications

• Experience in sales support, operations, order fulfillment or equivalent.
• Experience in contract and order management.
• Proficiency in Microsoft Office, especially Excel; familiarity with SharePoint and PowerPoint is a plus.
• Ability to communicate clearly and professionally in English, Dutch, and an additional European language.
• Highly organized, detail-oriented, and able to manage competing priorities.
• Collaborative, customer-focused, and comfortable working independently.

Responsibilities

• Review, validate, process and manage customer orders using Oracle modules to manage contracts in a timely and accurate manner.
• Work closely with the European Supply Chain team to monitor, prioritize product delivery and any logistic issue.
• Provide contractual, operational, and transactional support directly to our internal and external customers.
• In collaboration with Finance, investigate and resolve billings issues or discrepancies in a professional manner, maintaining customer contact and keeping a documented record.
• Maintain and improve processes, focusing on efficiency, automation, and reducing manual work.
• Support annual budget planning, quarterly forecasting and audits by maintaining accurate, accessible records.
• Contribute to team knowledge by developing expertise with tools and processes and assisting with training of new employees.

Skills

Sales support experience

Operations

Order fulfillment

Contract management

MS Office (Excel)

Communication (EN, NL)

Tools

Excel

SharePoint

PowerPoint

Job description

Toshiba Global Commerce Solutions is seeking an Operations Specialist for the Customer Fulfillment Team, based in Almere or Utrecht, NL. You will join a multilingual European Supply Chain unit, handling customer orders, contracts, and cross-functional coordination in a fast-paced environment.

Fluent English and Dutch are essential, with additional European language skills advantageous. You’ll collaborate with finance, drive process improvements, and support budgeting and forecasting efforts