Operations Representative - Amsterdam

sennder; Amsterdam; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Employee wellbeing program

Career growth opportunities

Vibrant workspaces with snacks and社al

Diverse and inclusive culture

Job summary

sennder is seeking an Operations Representative in Amsterdam to oversee daily transport operations for a key customer account. You will act as the bridge between customers, carriers and internal teams to ensure smooth execution.

In this role you will coordinate communication, build strong carrier partnerships and monitor KPIs while seeking improvements to delivery performance. Strong English skills and a calm, solution-focused mindset are essential.

Qualifications

• English communication required; Dutch is a plus.
• Analytical mindset with focus on performance improvements.
• Ability to solve problems in a fast-paced environment.
• Ownership, initiative, and a solution-oriented approach.

Responsibilities

• Act as the daily operational point of contact for the customer, internal teams and carrier partners.
• Coordinate communication between the customer, tracking team and carriers to ensure smooth transport execution.
• Build and maintain strong relationships with carrier partners.
• Align with carriers on available capacity, future planning and operational requirements.
• Coordinate transport allocation, offer loads to carriers and support freight price discussions to secure the best operational solution.
• Monitor transport KPIs such as on-time delivery, transit times and delivery exceptions.
• Investigate root causes of operational disruptions and implement improvements to enhance delivery performance.
• Support the commercial side of carrier management by helping secure capacity and identifying additional carrier opportunities.
• Analyze customer and carrier performance and identify practical improvements to increase operational efficiency.
• Work closely with internal teams to deliver an excellent customer experience across your portfolio.

Skills

English communication

Analytical mindset

Problem solving

Ownership and initiative

Organizational skills

Calm under pressure

Customer & carrier focus

Commercial mindset

Logistics experience

Education

Logistics education

Job description

Operations Representative – Amsterdam

Location: Amsterdam, Netherlands

Job Type: Full-time, In office

About the Role

As an Operations Representative you will manage daily transport operations for a key customer account, acting as a link between customers, carriers, and internal teams. The role combines customer focus, operational coordination, and carrier management in a fast‑paced logistics environment.

Responsibilities

• Act as the daily operational point of contact for the customer, internal teams and carrier partners.
• Coordinate communication between the customer, tracking team and carriers to ensure smooth transport execution.
• Build and maintain strong relationships with carrier partners.
• Align with carriers on available capacity, future planning and operational requirements.
• Coordinate transport allocation, offer loads to carriers and support freight price discussions to secure the best operational solution.
• Monitor transport KPIs such as on‑time delivery, transit times and delivery exceptions.
• Investigate root causes of operational disruptions and implement improvements to enhance delivery performance.
• Support the commercial side of carrier management by helping secure capacity and identifying additional carrier opportunities.
• Analyze customer and carrier performance and identify practical improvements to increase operational efficiency.
• Work closely with internal teams to deliver an excellent customer experience across your portfolio.

Qualifications

• Strong English communication skills; Dutch is a plus.
• Analytical mindset and interest in performance improvement.
• Ability to solve problems in a fast‑paced environment.
• Ownership, initiative, and a solution‑oriented approach.
• Strong organizational and multitasking skills.
• Ability to remain calm under pressure and adapt quickly.
• Enjoy working with customers, carriers, and internal stakeholders.
• Commercial mindset and interest in carrier partnerships.
• Logistics experience or education is a plus, but not required.

Benefits

• Employee well‑being initiatives, including a dedicated wellbeing program and regular engagement surveys.
• Opportunities for growth and career development within a rapidly scaling freight forwarder.
• Vibrant workspaces with healthy snacks, focus zones, and social areas at all locations.
• Diverse and inclusive culture that values authenticity and collaboration.