Contract Manager

P&O Ferrymasters; Amsterdam; Hybrid; EUR 70,000 - 100,000; Full time

Benefits offered by this job

Employee Assistance Scheme

Personal and professional training opportunities

Flexible working environment

Team events

Job summary

A leading logistics company is looking for a Contract Manager to enhance relationships with corporate accounts and manage performance. The role involves analyzing requirements, ensuring effective onboarding, and participating in contract negotiations. Candidates should have five years of logistics experience, strong numerical skills, and proficiency in English and another language. A competitive salary based on experience is offered, along with professional development opportunities.

Qualifications

• At least five years of experience as a contract manager or similar.
• Ability to support and inspire colleagues.
• Strong sense of urgency and accuracy.

Responsibilities

• Maintain relationships with corporate accounts.
• Analyze customer requirements and performance.
• Drive customer development and growth.
• Drive customer development and growth through performance management, QBRs, development talks, and with Sales.
• Identify risks and coordinate with Equipment/Capacity to mitigate actions and ensure business continuity planning.
• Support in educating customers and onboarding experiences.
• Assist in contract negotiations and coordinate customer visits.
• Collaborate with Sales, Product, and Customer Service to ensure alignment and strong internal relationships.
• Support quotes, log activities in CRM, and store relevant customer documentation.

Skills

Logistics experience

Strong numerical accuracy

Team player

Bilingual proficiency

Understanding of container transport

Tools

CRM

Job description

Overview

Direct message the job poster from P&O Ferrymasters. As a Contract Manager you will be part of a highly dedicated and professional team responsible for delivering high quality service to an international client base. The main purpose of your role will be acting as the preferred contact toward the most important and strategic customers of POFM. Work closely with customers and internal stakeholders to ensure proactive communication and continuous improvement. Joint responsibility with Sales to increase share of wallet, while monitoring performance levels and taking corrective actions when needed.

Location and hours

Location: Rotterdam or Amsterdam, The Netherlands

Hours per week: Full time

Key responsibilities

• Maintain and build strong relationships with corporate accounts, operationally and strategically; act as profit owner and oversee high-level cost management
• Analyze customer requirements, operational terms, and performance to support the commercial process and proactively manage credit control
• Map external stakeholders and contribute to account plans, SOP creation, and the implementation of corporate accounts
• Drive customer development and growth through performance management, QBRs, development talks, and direct or joint efforts with Sales
• Identify potential risks and align with relevant teams (e.g. Equipment, Capacity) on mitigating actions and business continuity planning (BCP)
• Support in educating customers and ensure optimal onboarding experiences
• Support and participate in contract negotiations and coordinate customer visits
• Collaborate closely with Sales, Product, and Customer Service to ensure alignment and strong internal relationships
• Support quote processes, register all activities in the CRM, and store all relevant customer documentation in the Commercial Hub

Your profile

• Have at least five years of specific work experience in a logistics environment as a contract manager or similar role
• Strong sparring partner and by that support colleagues
• Being an inspiring colleague and always represent POFM values
• Have strong accuracy with numbers and a good sense of urgency
• Are a real team player
• Have very good knowledge of English and a second European language
• Have affinity with logistics and transport, especially container and trailer transport throughout Europe

Who are we?

We are P&O Ferrymasters, working with some of the largest companies in the world to ensure goods reach their destinations on time and efficiently. We have locations across Europe and the Northern Mediterranean; our routes cover road, rail, and sea. We operate from over 20 locations in 13 countries and work with well-known global names. We are part of DP World, a leading global logistics company. DP World employs over 113,000 people across 78 countries, combining global infrastructure with local expertise to build end-to-end supply chain solutions.

We offer

P&O Ferrymasters offers a competitive package in line with the seniority of the position. Salary will be dependent on experience of the successful candidate.

• Employee Assistance Scheme
• Opportunities for personal and professional training and development

Additional benefits

We offer access to GoodHabitz training courses, including:

• Effective Communication
• Project Management
• Time Management
• Friendly team, supportive and professional managers
• Flexible working environment where humour is important
• Team events (e.g., Christmas Parties and Summer Events)

Time to act

Do you have what we’re looking for? If this sounds like the perfect opportunity, apply with your CV and covering letter as soon as possible to [e-mail]. We look forward to hearing from you!