Operations & Performance Insights Analyst

DP World; Son en Breugel; On-site; EUR 45,000 - 65,000; Full time

Job summary

DP World is seeking a Business Support Analyst in the Netherlands to connect operational performance with data-driven decisions. You will collaborate with Operations, Customer Service, IT, and Quality to translate insights into actionable improvements, ensuring service excellence and customer satisfaction.

You will develop reports, dashboards, and KPIs, work with data from various systems, and support continuous improvement initiatives across the organization.

Qualifications

• Experience analyzing data and performance metrics in logistics, manufacturing, or related environments.
• Strong analytical and problem-solving skills, with ability to translate data into insights and improvements.
• Effective communication and stakeholder management to collaborate across teams.

Responsibilities

• Develop, maintain, and communicate operational and customer performance reports, scorecards, KPIs, SLAs, and business reviews.
• Partner with operations to ensure accurate information flow and effective communication between internal teams and customers.
• Perform data reconciliations to ensure data accuracy and operational integrity.
• Analyze trends and performance metrics to identify risks, opportunities, and improvement initiatives.
• Contribute to continuous improvement projects and support operational efficiency and customer experience.

Skills

Data analysis

Problem solving

Stakeholder management

Communication

Tools

Microsoft Excel

Reporting tools

Warehouse Management System (WMS)

Job description

DP World is seeking a Business Support Analyst in the Netherlands to connect operational performance with data-driven decisions. You will collaborate with Operations, Customer Service, IT, and Quality to translate insights into actionable improvements, ensuring service excellence and customer satisfaction.

You will develop reports, dashboards, and KPIs, work with data from various systems, and support continuous improvement initiatives across the organization.