Operations Manager - Hoogeveen

GXO Logistics, Inc.; Hoogeveen; On-site; EUR 70,000 - 100,000; Full time

Job summary

GXO Logistics in Hoogeveen is seeking an experienced Operations Manager to lead a fast-paced, high‑volume warehouse operation supporting a major Dutch supermarket customer.

You will manage 70–250 colleagues across three shifts, drive safety, productivity and service through KPI dashboards, and partner with HR to maintain a positive, results‑driven culture that delivers against targets.

Qualifications

• Experience leading large operational teams across multiple shifts.
• Strong experience with KPIs, productivity targets, service levels and reporting.
• Ability to analyse performance data and take action to close gaps.
• Experience managing absenteeism and performance conversations with HR.
• Commitment to health and safety and a proactive safety culture.
• Hands-on, resilient leadership with a focus on continuous improvement.
• Experience with Lean or continuous improvement is a plus.
• Good working knowledge of warehouse systems and reporting tools.
• Fluent communication in English and Dutch.

Responsibilities

• Lead daily warehouse operations across a three-shift environment, ensuring safety, service, quality and productivity.
• Manage and develop a large operational team of 70–250 colleagues across shifts.
• Drive performance through KPIs, dashboards and operational data; own productivity and labour planning.
• Collaborate with HR and site leadership to manage absenteeism and performance conversations.
• Build a strong customer partnership while championing health and safety, continuous improvement and standardisation.

Skills

Operations management

Leadership across shifts

KPIs & reporting

Absenteeism management

Health & safety

Lean / CI

Warehouse systems

Excel

English and Dutch

Tools

Warehouse systems

Reporting tools

Excel

Job description

Lead a fast-paced logistics operation supporting a well-established Dutch supermarket

Are you an experienced Operations Manager who knows how to lead large operational teams, drive performance through KPIs and keep people engaged in a busy, high-volume logistics environment?

At GXO’s site in Hoogeveen, you’ll play a key leadership role in an operation supporting a well-established Dutch supermarket customer. You’ll manage and influence a team that can range from approximately 70 to 250 colleagues across three shifts, ensuring the operation runs safely, efficiently and consistently for one of the most recognisable names in Dutch retail.

This is a Monday to Friday role, working 08:00 to 17:00, but you’ll have visibility across the full three-shift operation. You’ll balance day-to-day execution with people leadership, customer service, productivity, absenteeism management and continuous improvement — making sure the site delivers against its operational targets while building a positive, accountable and safety-first culture.

What You’ll Lead

As Operations Manager, you’ll be responsible for driving operational performance across the Hoogeveen site, working closely with your leadership team, support functions and the customer to deliver safe, productive and reliable operations. You will:

• Lead daily warehouse operations across a three-shift environment, ensuring safety, service, quality and productivity expectations are consistently met
• Manage, coach and develop a large operational team of approximately 70 to 250 colleagues, creating clear expectations, accountability and engagement across shifts
• Drive performance through KPIs, dashboards and operational data, taking ownership of productivity, labour planning, workforce utilisation and cost control
• Work proactively with HR and site leadership to manage absenteeism, support performance conversations and maintain a positive, inclusive working environment
• Build a strong customer partnership while championing health and safety, continuous improvement, process standardisation and practical problem-solving across the operation

What You’ll Bring

We’re looking for a confident, people-focused operations leader who enjoys working in a fast-paced logistics environment and knows how to translate performance data into practical action. You’ll ideally bring:

• Previous experience as an Operations Manager, Warehouse Manager or Shift Leader within logistics, warehousing, retail distribution, supply chain or a comparable fast-paced environment
• Experience leading large operational teams, ideally across multiple shifts, with the ability to engage, coach and influence through others
• Strong experience working with KPIs, productivity targets, service levels, quality measures and operational reporting
• Confidence analysing performance data, identifying root causes and taking clear action to close gaps and improve results
• Experience managing absenteeism, performance conversations and people-related challenges in partnership with HR and site leadership
• A strong commitment to health and safety, with the confidence to challenge unsafe behaviours and maintain high standards across the operation
• A hands‑on, resilient and solutions‑focused leadership style, with the ability to stay calm and effective under pressure
• Experience with continuous improvement, Lean principles or structured problem‑solving would be an advantage
• Good working knowledge of warehouse systems, reporting tools and Excel
• Strong communication skills in English and Dutch essential

What’s In It For You

• A visible Operations Manager role at GXO’s Hoogeveen site, supporting a well‑established Dutch supermarket customer
• Monday to Friday working hours, 08:00 to 17:00, while staying connected to a dynamic three‑shift operation – you will be expected to be ‘on‑call’ via telephone for one week in every three to ensure any issues are managed effectively outside of core working hours
• The opportunity to lead a sizeable team, influence performance and make a direct impact on safety, productivity and service
• A role where your ability to use KPIs, manage absenteeism and improve operational discipline will be recognised and valued
• Clear and visible career paths within a global organisation that invests in leadership development and internal progression
• A culture built on safety, teamwork, accountability and continuous improvement, where your ideas and leadership can make a real difference

Unlock the potential of your future!

Working at GXO Logistics means working in a dynamic and international organization. A fascinating environment with plenty of room for personal input and development. Employees at GXO Logistics oversee their own success. Whatever your position at GXO Logistics, you will face new challenges every day, which will enable you to develop optimally. We support you in your development, so that you can contribute to the entrepreneurship of our organisation.

GXO Logistics offers advanced supply chain solutions for the world's most successful companies in many industries, like e-commerce, food & retail and industrial multinationals. In the BeNe region (The Netherlands and Belgium) GXO BeNe operates from +30 different locations with its headquarters in Eindhoven (NL).

Want to know more about GXO Logistics?

Watch the video below or visit our website www.gxo.com

https://www.youtube.com/watch?v=3P7NC8gl3bg

In short, this is the next place you want to work!

For more information, please contact Sharon Bird, Corporate Recruiter, contactable via email at [e-mail]

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.