Rooms Division Manager

The-Social-Hub; Rotterdam; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Dynamic multinational company

Growth opportunities

Europe-wide property discounts

Vibrant workplace

Job summary

The Social Hub in Rotterdam is seeking a Rooms Division Manager to lead Front Office, Housekeeping and Maintenance teams, elevating service and guest satisfaction across short stays and longer stays.

You will coach managers, foster a culture of curiosity and continuous improvement, and partner with various departments to streamline operations while driving guest-focused innovations. English and local language fluency are essential.

Qualifications

• 5-7 years of hotel experience, including leadership within Rooms or Front Office.
• Background in hospitality management or a related field.
• Ability to lead large teams and keep energy high.
• Proficient with digital tools to streamline work and track results.
• Strong English and local-language communication skills.

Responsibilities

• Lead and inspire Rooms teams across Front Office, Housekeeping and Maintenance.
• Coach managers and supervisors, helping them grow confidence and skill.
• Create a culture of curiosity, teamwork and continuous improvement.
• Direct the full Rooms experience to ensure thoughtful, smooth guest touchpoints.
• Shape local guest experience strategies and contribute to broader initiatives.
• Collaborate with F&B, Membership and Commercial teams to streamline operations.
• Respond to guest feedback with care and turn insights into smarter working practices.
• Monitor budgets, performance, and opportunities to boost quality and revenue.

Skills

Leadership

Team management

Digital tools proficiency

English fluency

Local language fluency

Communication skills

Education

Hospitality management degree

Job description

Your Mission, Should You Choose to Accept It

As Rooms Division Manager,you’llguide everything that shapes how people feel the moment they walk through our doors and the moment they leave.You’lllead the teams behind Front Office, Housekeeping and Maintenance, keeping the operation smooth,warmand full of character. Thisisn’ta behind-the-scenes job. Your presence sets the tone for guest happiness and team energy.You’llelevate service quality, grow the talent around you, and push our Rooms experience forward for short stays, longstaysand everything in between.

In Case YouDon’tKnowWhoWe Are

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay,learnand play and most importantly – be themselves. As an employer we look,actand think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftopbarand eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France, Spain, Portugal, and the UK, with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.

WhatYou’llDo

• Lead and inspire the Rooms teams, from Front Office to Housekeeping and Maintenance
• Coach managers and supervisors, helping them grow their confidence and skill
• Create a culture of curiosity,teamworkand continuous improvement
• Drive the full Rooms experience and make sure every touchpoint feels thoughtful and smooth
• Shape local guest experience strategies and contribute to bigger-picture ideas
• Partner with F&B, Membership and Commercial teams to streamline operations and spark new initiatives
• Respond to guest feedback with care and turn insights into smarter ways of working
• Keep an eye on budgets,performanceand opportunities to boost both quality and revenue

WhatYou’llHave

• You bring 5-7 years of hotel experience, including leadership within Rooms or Front Office
• You have a background in hospitality management or a related field
• You know how to lead large teams and keep energy high
• You thrive in a role where people look to you for clarity,motivationand direction
• You’reconfident using digital tools to streamline work and track results
• You bringstrong communicationskills in English and the local language
• You have a creative mindset that turns challenges into smart, guest-focused solutions

What We Offer

• The opportunity to work at a dynamic, multi-national company. Not just another hotel -we’rea game changing innovator, challenging everyconventionand defining the future
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff

Who you are, is how we want you to be.To us, hybrid hospitality goes across the board, from how we service our guests to how werepresentourselves.Here, everyone belongs, and we welcome people no matter theirnationality, gender, age, sexual orientation,religionorculture.Your authenticitykeeps ourteam diverse.Come as you are.