Front Office Agent (f/m/d) - Staybridge Suites the Hague – Parliament

Borealis Hotel Group; Den Haag; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Good salary

Staff discounts worldwide

Special rates in Borealis Hotels

Team events and parties

Monthly gift cards

Job summary

Staybridge Suites The Hague - Parliament, part of Borealis Hotel Group, seeks a Front Office Agent to be the welcoming face at our front desk. You’ll manage check-ins, upsell services, and coordinate guest needs, including bike rentals and venue guidance in The Hague.

You will handle inquiries, resolve issues, and collaborate with teams to ensure an excellent guest experience. English fluency is essential; Dutch or other languages are a plus.

Qualifications

• Hospitality orientation and guest-first approach.
• Experience in (international) hotels preferred.
• Full-time availability with shifts 07:00–15:00 and 15:00–23:00.
• Excellent English communication; Dutch or other languages a plus.
• Willingness to live in/near The Hague and work across front desk systems.
• Proactive attitude; able to switch between tasks and departments.

Responsibilities

• Greet guests, check-in/out, upsell services and assist guests during stay.
• Explain and promote local attractions; coordinate bike rentals for The Hague.
• Enroll IHG memberships and handle guest inquiries and complaints.
• Collaborate across departments to ensure smooth operations and guest satisfaction.

Skills

Hospitality mindset

Hotel experience

Full-time availability

English proficiency

Location near The Hague

Proactive attitude

Team player

Opera PMS

Complaint handling

HACCP knowledge

Tools

Opera PMS

Job description

Your mission

As aFront Office Agent (f/m/d), you’ll be the first point of contact for our guests. You'll make them feel at home from the moment they step in. You’ll play a vital role in delivering a great guest experience and ensuring everything runs smoothly at the front desk.

Ambassador, host, awesomeness, people and planetperson

As the first point of contact for everyone who walks into our hotel, you are the go-to person at the front desk. You are responsible for everything from check-in, upselling our products and services, The Hague expert to check-out. In this beautiful hotel you don't have to hide behind a reception desk but walk around so the guest is really the centre of attention. You'll be happy to explain and give them some great tips on how to explore the beautiful city of The Hague on one of our rental bikes.

Guests can come to you for all the ins and outs of Staybridge Suites and The Hague. Whether it's recommending great places to eat, helping with the transport, or just having a nice conversation, you've got it! It will give you energy to connect with guests all day long and serve free delicious coffees. You will also be busy enrolling IHG memberships, selling room upgrades and switching between different departments and solving complaints and possible problems. This way every day flies by. Staybridge Suites The Hague - Parliament is a long stay concept where we as a team really want to give the guest a feeling that they are at home.

Who we are and what defines us

About Us At Staybridge Suites The Hague is located in the heart of The Hague, just steps from the Dutch Parliament and iconic cultural spots, we’re part of the IHG Hotels & Resorts family — a global brand with over 6,000 hotels in more than 100 countries. This means you're not just joining a hotel; you're joining a world of opportunities.

Your profile

• Hospitality is in your DNA, you know what the guest needs
• Preferably you have experience in (international) hotels or in the hospitality industry
• Fulltime and flexible, with shifts from 07:00-15:00 and 15:00-23:00
• Excellent communication skills in English (Dutch or other languages are a plus)
• Preferably you live in or near The Hague
• You have a proactive attitude, can switch quickly and pick up working with different systems
• You are a team player but can also work independently
• Affinity with Opera is a plus
• It is useful if you already have experience with complaint handling and knowledge of HACCP

Benefits

What's in it for you?

• A good salary and travel expenses - the position Front Desk Employee is classified according to the reference functions in the hospitality industry in scale IV
• A dedicated and fun team to work with
• An open and informal company with staff parties, Christmas parties, get-togethers
• Discover Staybridge Suites The Hague through the eyes of our guests: a night of sleep after your probation period together with the love of your life! Or your mother, that's also possible ;)
• Friends & family discount andstaff discount in all the IHG hotels in the world.Special rates in all of the Borealis Hotel Group Hotels
• Win montlhy giftcards, which you can spend on your choice for food, shopping and many more;the choice is all yours!

Your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Staybridge Suites brand belongs to the IHG family of brands, you’ll also benefit from all the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

Good to know, Staybridge Suites The Hague - Parliament is owned by Borealis Hotel Group.

So whoever you are, whatever you love doing, bring your passion to Staybridge Suites and we’ll make sure you’ll have room to be yourself.