Operations Internship - German Speaking

Fixico; Amsterdam; Hybrid; EUR 13,000 - 20,000; Part time

Job summary

Fixico is a fast-growing car damage repair marketplace expanding across Europe. As a Business Operations Intern you will join our Operations team to support customers, partners and repair shops in our network, building lasting relationships and helping solve problems as they arise.

You will handle all incoming and outgoing communication with our German-speaking B2B clients, arrange quotes with repair shops, and assist clients and drivers via mail, chat or phone.

Qualifications

• Final-year student or recent graduate in Business Administration, Hospitality, Management, Marketing or similar.
• Fluent in German and proficient in English.
• Customer-focused with a proactive can-do attitude.
• Skilled communicator who can establish and maintain relationships with partners.
• Not afraid of calls and approaching partners.
• Natural problem solver with attention to detail.

Responsibilities

• Handle all incoming and outgoing communication with German-speaking B2B clients.
• Arrange the best quotes with repair shops for B2B clients.
• Answer client and driver questions via email, chat or phone.
• Reach out to clients to help them choose and book repairs.
• Onboard new partnerships and educate partners on Fixico usage.
• Maintain relationships with international leasing and rental companies.
• Ensure a smooth and timely repair experience and track issues.

Job description

We are Fixico, a fast-growing car damage repair marketplace, backed by world-class Silicon Valley-based investors, and scaling up rapidly throughout Europe. Trusted by fleet owners, leasing, rental, and insurance companies. Fixico has managed hundreds of thousands of repairs for companies ranging from the world's biggest brands to local players.

What you will be doing

As a Business Operations Intern you will be joining our Operations team. The team aims to provide the best possible support to our customers, partners and repair shops in our network. Main activities surround building long lasting relationships with stakeholders and aid in solving any problems that might arise.

You will handle all incoming and outgoing communication with our B2B clients German speaking, arrange the best deals with repair shops for our B2B clients and handle questions from clients and drivers via mail, chat or phone. Next to that you are the one reaching out to clients to help them make a choice and book an appointment to repair their car damages.

Your Responsibilities

Managing B2B accounts

Optimizing all processes and volumes for the accounts

Arrange the best and fastest quotes for our B2B clients

Processing all B2B damages, including quality assurance and damage reports

Onboarding new partnerships and educating your account on the best use of Fixico

Being the point of contact for all operational communication with partners and their drivers regarding damage repairs

Establishing and strengthening relationships with different partners, such as international leasing and rental companies

Ensuring a smooth and timely repair experience for our clients

Tracking and solving repair issues

Requirements

What we are looking for

You are currently in the final stages of your studies or have recently graduated in the areas of Business Administration, Hospitality, Management, Marketing or similar

You are fluent in German, and you also have excellent proficiency in English.

You are customer-focused and have a proactive can-do attitude

You are a skilled communicator who can easily establish and maintain good relationships with partners

You are not afraid of conducting calls and approaching partners

You are a natural problem solver with an attention to detail

Why Fixico

Fixico is growing fast, and you will feel that from day one.

You will not be sitting on the sidelines making coffee. You will manage real B2B accounts, speak directly with clients and partners, and help solve the problems that come up along the way, with a 1:1 mentor to help you make sense of it all.

It is a great place to learn what a fast-growing tech company actually looks like from the inside, with exposure across departments and real responsibility from the start. Quite a few people now leading teams at Fixico started exactly where you would.

Bring big ideas to life in an exciting environment with many benefits, with amongst them the following: