Operations and Back Office Support Specialist

Mycronic; Helmond; On-site; EUR 42,000 - 46,000; Full time

Job summary

Mycronic is seeking an Operations & Back Office Support Specialist in Helmond to streamline daily business operations across Europe. You will coordinate customer orders, logistics, ERP administration, and internal communications between customers, sales, service, finance and factories.

The ideal candidate is highly organized, detail-oriented and comfortable in an international manufacturing environment, with strong English skills and ERP experience (Odoo preferred).

Qualifications

• 3+ years of experience in operations, order management, logistics coordination, or business administration.
• Experience with ERP systems (preferably Odoo).
• Experience in international manufacturing/tech environment preferred.
• Experience with customer order processing and shipment coordination.

Responsibilities

• Create and process orders in Odoo and maintain data.
• Coordinate order fulfilment with factories and suppliers.
• Organise domestic and international shipments and coordinate freight.
• Support sales with customer administration tasks and quotations.
• Maintain customer records and communication history.

Skills

Fluent English

Dutch language (advantage)

Customer-centric

Team collaboration

Tools

Odoo

Microsoft Office

Job description

Do you want to be part of an organization on the cutting edge of technology?

We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 50 years. Today we continue to grow and serve customers in an expanding variety of industries.

What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

Summary

We are looking for a Operations and Back Office Support Specialist to join Mycronic's High Volume division working. Axxon, part of the Mycronic Group, is a leading global provider of precision dispensing and conformal coating solutions for the electronics manufacturing industry. Headquartered in Shenzhen, China, Axxon develops innovative, high-performance equipment used in sectors such as automotive electronics, semiconductors, consumer electronics, and industrial manufacturing. With a strong focus on innovation, quality, and customer support, Axxon helps manufacturers improve productivity, precision, and process reliability worldwide

Location: Schootense Dreef 27, 5708 HZ in Helmond, the Netherlands

Position Summary

We are looking for an Operations & Back Office Support Specialist to join Mycronic's High Volume division Axxon Europe BV in Helmond.

This position plays a key role in supporting the daily business operations of the Axxon business across Europe. The successful candidate will be responsible for coordinating customer orders, logistics activities, ERP administration, office operations, and internal communication between customers, sales teams, service teams, finance, and our factories.

The role combines administrative accuracy, customer support, logistics coordination, and process management, ensuring efficient execution of customer projects and day-to-day business activities.

The ideal candidate is highly organized, proactive, detail-oriented, and comfortable working in an international manufacturing environment.

Key Responsibilities

Order Management

• Create and process orders in Odoo
• Maintain customer and material master data
• Monitor order progress and delivery schedules
• Coordinate order fulfillment with factories and suppliers
• Ensure accurate documentation throughout the order lifecycle

Logistics Coordination

• Organize domestic and international shipments
• Coordinate with freight forwarders and logistics providers
• Support import/export documentation and customs requirements
• Track shipments and proactively resolve logistics issues
• Coordinate customer deliveries and installations with service teams

Customer & Sales Support

• Act as a primary contact for order status and delivery updates
• Support the sales team with customer administration tasks
• Prepare quotations (spare parts - service), Order Confirmations, and customer documentation
• Coordinate customer onboarding and administrative requirements
• Maintain customer records and communication history

Business Operations

• Support office administration and operational processes
• Maintain internal databases
• Assist with inventory and spare part administration
• Coordinate internal approvals and purchasing activities

Cross-Functional Coordination

• Work closely with Sales, Service, Finance, Supply Chain, and Factory teams
• Ensure smooth communication between internal stakeholders and customers
• Support continuous improvement of operational processes
• Help drive standardization and efficiency within the business

Candidate Profile

Experience

• 3+ years of experience in operations, order management, customer service, logistics coordination, or business administration
• Experience working with ERP systems (preferably Odoo)
• Experience in an international manufacturing or technology environment is preferred
• Experience with customer order processing and shipment coordination

Technical Skills

• ERP system experience (Odoo preferred)
• Good knowledge of Microsoft Office applications
• Experience with order-to-cash processes
• Understanding of logistics and shipping documentation
• Ability to manage multiple priorities simultaneously

Soft Skills

• Excellent organizational skills
• Strong attention to detail
• Customer-oriented mindset
• Strong communication skills
• Ability to work independently
• Problem-solving attitude
• Team player with a proactive approach

Languages

• Fluent English (written and spoken)
• Dutch is an advantage
• Additional European languages are considered a plus

Renumeration:

• Salary is 3800-4100/month EUR

Our Culture of Collaboration & Personal Growth

For a company founded on passion, collaboration and outside-the-box thinking, there is no greater asset than a diverse workforce. It is the cornerstone of our global, internal culture, and we actively promote an inclusive and healthy work environment by embracing diversity and showing compassion for our colleagues. Not only does it fuel our innovation capabilities, but it also deepens our understanding of our customers as well as the different cultures in which we operate. We believe quite simply that diversity is our competitive edge.