Business Support Manager II

GXO Logistics, Inc.; Eindhoven; On-site; EUR 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary and bonus

Valuable business experience

Access to GXO University

Dynamic international environment

Job summary

GXO Logistics, Inc in Eindhoven seeks a Senior Business Support Manager to lead Inventory Control, Customer Service and WMS Key Users. You will align operations with strategy, drive customer satisfaction and guide continuous improvement initiatives across a dynamic, international team.

You will own onsite customer relationships, oversee major projects, and push for cost efficiency and margin growth by monitoring KPIs and advanced analytics.

Qualifications

• Senior logistics experience with operations, business support and continuous improvement.
• Proven leadership with ability to set priorities and drive performance.
• Experience managing large-scale projects with budgets and milestones.
• Fluent English and excellent communication skills.
• Strong prioritization, problem-solving and stakeholder management.

Responsibilities

• Lead and manage multiple teams across Inventory Control, Customer Service and WMS Key Users.
• Develop organizational capability through succession planning and talent development.
• Own onsite customer relationships and lead major customer projects and escalations.
• Monitor KPIs and drive corrective actions to close performance gaps.
• Lead Lean, Kaizen and automation initiatives to improve productivity and cost efficiency.
• Drive system, automation and process transformation with digital adoption.
• Analyze account financial models to identify cost optimization opportunities.
• Partner with internal stakeholders to deliver customer commitments and GXO objectives.
• Participate in Site Management Team and annual planning.

Skills

Team leadership

Project management

Logistics operations

Stakeholder management

English proficiency

Tools

WMS software

Job description

Are you ready to take the next step in your career? At GXO Logistics, we are looking for an experienced and proactive Business Support Manager to join our team in Eindhoven. In this role, you will be responsible for supporting multiple customers and leading teams across Inventory Control, Customer Service and WMS Key Users, combining operational leadership with a strong focus on strategy, customer satisfaction and continuous improvement.

What's in it for you

• Competitive salary and performance-based bonus.
• Opportunity to gain valuable business experience, with exposure to operations, customer management, financial performance and strategic decision-making.
• Access to GXO University for personal and professional development.
• A dynamic, international work environment with growth opportunities.

How you'll make an impact

• Lead and manage multiple teams across Inventory Control, Customer Service and WMS Key Users, setting direction and operational priorities while ensuring strong day-to-day performance and continuous improvement.
• Develop organizational capability through succession planning and talent development.
• Own onsite customer relationships and performance, acting as the GXO representative and leading major customer projects, initiatives and escalations.
• Drive operational performance and problem solving by monitoring KPIs, participating in daily error calls, identifying root causes of variances and implementing corrective actions to close performance gaps.
• Lead Lean, Kaizen and automation initiatives to improve productivity, standardization, service quality and cost efficiency.
• Lead system, automation and process transformation initiatives while ensuring effective adoption of digital solutions within operations.
• Drive business and financial performance by analyzing account financial models, identifying cost optimization opportunities and actions to improve margins.
• Partner with internal stakeholders to deliver customer commitments and GXO objectives, ensuring projects, timelines and agreements are effectively executed.
• Contribute to site-wide management and strategic planning as a member of the Site Management Team, supporting annual planning and cross-functional initiatives that enhance overall site performance.

What you'll bring to GXO

• Senior-level professional experience within logistics, with responsibility for operations, business support and/or continuous improvement.
• Proven team leadership experience, with the ability to set priorities, provide clear direction and drive performance.
• Experience managing large-scale projects and process changes, including monitoring milestones, budgets and overall project progress.
• Fluent English and excellent communication skills.
• Strong priority-setting, problem-solving and stakeholder management skills, with a proactive approach to addressing challenges.

Your work environment

Working at GXO Logistics means being part of a dynamic and international organization where no two days are the same. You'll have the opportunity to develop yourself to your full potential, supported by a company that values entrepreneurship, growth, and sustainability.

With a strong focus on customer satisfaction, employee development, and innovation, GXO is proud to be one of the top logistics service providers worldwide.

Interested?

At GXO Logistics, we keep supply chains moving - safely, efficiently and sustainably.

If you're looking for a place where your impact is visible and your ideas matter, GXO is the place to be.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.