Operations Agent - Export SSD

AIT Worldwide Logistics, Inc.; Rozenburg; On-site; EUR 38,000 - 56,000; Full time

Job summary

AIT Worldwide Logistics, Inc. is seeking an Operations Agent – Export to coordinate day-to-day export shipments into and out of the EU across all modes. You will handle customer requests, quotations, schedules and documentation for air freight and other modes.

Responsibilities include coordinating orders, tracking shipments, communicating delays, ensuring regulatory compliance, billing and collaboration with global partners. Dutch and English fluency are required.

Qualifications

• Freight forwarding experience in air freight preferred.
• Fast-paced, high-volume work environment.
• Attention to detail and problem solving required.
• Fluent in Dutch and English (oral and written).
• Proficient with Windows and Microsoft Office.
• CargoWise software experience a plus; ITAR, DG or TSA regulations knowledge

Responsibilities

• Coordinate day-to-day export of shipments and review orders and documents.
• Qualify shipping requirements and obtain necessary details for quotation.
• Prepare profitable quotations and set shipping schedules.
• Track shipments and communicate delays, damages, and issues.
• Ensure compliance with regulatory requirements and company SOPs.
• Bill shipments timely and coordinate with international partners.

Skills

Attention to detail

Problem Solving

English & Dutch fluency

Fast-paced environment

Education

High School Diploma or equivalent

Tools

Microsoft Office

Windows

CargoWise

Job description

Overview

The Operations Agent – Export is responsible for coordinating the day-to-day export of international freight forwarding shipments into and out of the EU across all modes of international transportation based upon customer requests. He/she will provide special expertise in international air operations within our Ship Spares Division.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner.
• Coordinate the day-to-day export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air and/or road international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to end of month.
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Other duties and responsibilities will be assigned as business demands deem necessary.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).
• Contribute actively to a healthy and secure work environment by reporting unsafe / unsecure / unhealthy conditions and possible improvements.

Qualifications

• High School Diploma or equivalent
• Min. 2 years experience within freight forwarding within air freight
• Must be able to perform in a fast pace / high volume work environment
• Attention to detail
• Problem Solving
• Fluent oral and written Dutch and English is a must
• Strong PC skills (Windows, Microsoft Office applications) preferred
• Cargo Wise Software experience a plus
• ITAR, Dangerous Goods or TSA work experience / regulations

What AIT Can Offer You

In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event.