Operations Agent - Import

AIT Worldwide Logistics; Rozenburg; On-site; EUR 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Community volunteer hours

Job summary

AIT Worldwide Logistics is seeking an International Operations Agent – Import, based in Rozenburg, Netherlands. In this dynamic role, you will coordinate the import of international freight, ensuring that customer requirements are met while adhering to company guidelines.

The ideal candidate will have at least two years of experience in freight forwarding, specifically in air freight. Strong communication skills in English, attention to detail, and the ability to thrive in fast-paced environments are essential. Enjoy a range of employee benefits including community volunteer opportunities.

Qualifications

• Min. 2 years experience within freight forwarding in air freight.
• Ability to perform in a fast-paced, high-volume work environment.
• ITAR, Dangerous Goods or TSA regulations experience preferred.

Responsibilities

• Coordinate day-to-day import of international freight shipments.
• Work with customers to ensure shipping requirements are satisfied.
• Prepare accurate and profitable shipping quotations.
• Track shipments and communicate any issues to customers.
• Manage all aspects of international air and/or road operations.

Skills

Attention to detail

Problem Solving

Fluent oral and written English

Additional European languages

Strong PC skills

Education

High School Diploma or equivalent

Tools

Microsoft Office applications

Cargo Wise Software

Job description

Move the world with us!

AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us! Become part of the international supply chain and move the world with us!

Overview

The International Operations Agent – Import is responsible for coordinating the day-to-day import of international freight forwarding shipments into and out of the EU across all modes of international transportation based upon customer requests. He/she will provide special expertise in international air operations.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner.
• Coordinate the day-to-day import of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air and/or road international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to end of month.
• Continuous learning through required compliance training and certifications of software and/or regulations.
• Other duties and responsibilities will be assigned as business demands deem necessary.
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable).
• Contribute actively to a healthy and secure work environment by reporting unsafe / unsecure / unhealthy conditions and possible improvements.

Qualifications

• High School Diploma or equivalent
• min. 2 years experience within freight forwarding within air freight
• Must be able to perform in a fast pace / high volume work environment
• Attention to detail
• Problem Solving
• Fluent oral and written English is a must
• Additional (major) European languages would be an asset
• Strong PC skills (Windows, Microsoft Office applications) preferred
• Cargo Wise Software experience a plus
• ITAR, Dangerous Goods or TSA work experience / regulations

Benefits

In addition to a competitive salary and benefits, AIT offers great programs for employees, including five volunteer hours per year to give back to the community in a charitable event.