Operations Agent - Export

AIT Worldwide Logistics, Inc.; Rozenburg; On-site; EUR 35,000 - 50,000; Full time

Benefits offered by this job

5 volunteer hours per year to give back to the community

Job summary

AIT Worldwide Logistics, Inc. is seeking an International Operations Agent – Export based in Rozenburg, Netherlands. This role involves coordinating export shipments across all modes of transportation while ensuring compliance with regulations. Responsibilities include working with customers for shipping details, preparing quotations, managing shipping schedules, and maintaining documentation. Essential qualifications include a High School Diploma, a minimum of 2 years' experience in freight forwarding, and fluency in English. AIT offers a competitive salary and benefits, including volunteer opportunities.

Qualifications

• Minimum 2 years experience within freight forwarding, preferably in air freight.
• Ability to work in a fast-paced, high-volume environment.
• Fluency in English (oral and written) is essential.

Responsibilities

• Coordinate day-to-day export of shipments into and out of the EU.
• Prepare accurate and profitable shipment quotations.
• Manage communication with customers regarding shipping requirements.

Skills

Attention to detail

Problem Solving

Fluent oral and written English

Strong PC skills

Knowledge of ITAR/Dangerous Goods/TSA regulations

Education

High School Diploma or equivalent

Tools

Cargo Wise Software

Job description

Overview

The International Operations Agent – Export (Expediteur) is responsible for coordinating the day-to-day export of international freight forwarding shipments into and out of the EU across all modes of international transportation based upon customer requests. He/she will provide special expertise in international air operations.

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied
• Prepare profitable quotations accurately
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner
• Coordinate the day-to-day export of products, including reviewing orders and documents
• Track and communicate all delays, damages, problems and work to resolve customer issues
• Responsible for all aspects of air and/or road international operations such as customer service, data entry of shipments, operations and billing
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule
• Coordinate recovery/delivery schedules with various cartage agents and international partners
• Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met
• Ensure all shipments are properly billed within company guidelines and timelines
• Process and comply with all requirements listed by regulatory agencies
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Continuous learning through required compliance training and certifications of software and/or regulations
• Other duties and responsibilities will be assigned as business demands deem necessary
• Execute all Dangerous Goods shipments in compliance with all applicable laws and regulations (as applicable)
• Contribute actively to a healthy and secure work environment by reporting unsafe / unsecure / unhealthy conditions and possible improvements

Qualifications

• High School Diploma or equivalent
• min. 2 years experience within freight forwarding within air freight
• Must be able to perform in a fast pace / high volume work environment
• Attention to detail
• Problem Solving
• Fluent oral and written English is a must
• Additional (major) European languages would be an asset
• Strong PC skills (Windows, Microsoft Office applications) preferred
• Cargo Wise Software experience a plus
• ITAR, Dangerous Goods or TSA work experience / regulations

What AIT Can Offer You

In addition to a competitive salary and benefits, we offer great programs for our employees, for example, 5 volunteer hours a year to give back to the community in a charitable event.