Operations Advisor | Norwegian

Undutchables

Amsterdam

Hybrid

EUR 32,000 - 33,000

Full time

4 days ago

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Benefits offered by this job

Start - januari 2027

Full-time role (37,5 uur per week)

Pensioenregeling 5% werkgevers-werknem

8% vakantietoeslag

Kwartaalbonus (niet vast)

NS Flex Card - 100% reiskost

25 dagen vakantieverlof

Hybride werken – 3 dagen op kantoor

2 evenementen per jaar in UK

Training en ontwikkelingsmogelijkheden

Job summary

Undutchables zoekt een klantgerichte professional om als primair aanspreekpunt te fungeren voor klanten en hun klanten. Je levert hoogwaardige operationele dienstverlening en bewaakt nauwkeurigheid in alle administratieve stappen.

Je behandelt verzekeringsgerelateerde vragen, registreert informatie volgens de vastgestelde procedures en werkt in een hybride werkomgeving met frequente afstemmingen met het management.

Qualifications

Vloeiende beheersing van Engelse taal (mondeling en schriftelijk).
Nors taalvermogen is essentieel.
In staat om zowel in teamverband als zelfstandig te werken.
Goede communicatieve en interpersoonlijke vaardigheden.
Zorgvuldig en nauwkeurig werken.

Responsibilities

Als eerste aanspreekpunt voor klanten en hun klanten zorgen voor kwalitatieve service.
Beantwoord klantenservicevragen en registreer verzekeringsinformatie.
Beheer inkomende telefoontjes en zorg voor tijdige afhandeling volgens de Best Practice.
Zorg voor correcte vastlegging en verificatie van gegevens in Acquis-systeem.
Onderhouden van relatie met Lessors, verzekeringsmakelaars/bedrijven en leveranciers.
Handhaaf klachtenprocedures conform richtlijnen en rapporteer aan het management.
Coördineer agenda en zorg dat case-informatie up-to-date is.

Skills

English fluency

Norwegian fluency

Teamwork

Communication skills

Interpersonal skills

Attention to detail

Organised

Problem solving

Education

Country-specific education level

Job description

You'll be the primary contact and service provider for clients and their customers. Ensuring quality operational services are delivered to all business partners and associates.

Customer Service

To answer customer service queries and record insurance information from customers, insurance brokers and insurance companies
To manage incoming call volumes/enquiries within agreed time scales as set out within the ‘Best Practice’ document
To ensure that all information provided is verified and recorded accurately within the Acquis system
To maintain an effective working relationship with Lessors, Customer’s Insurance Brokers/Companies and Suppliers providing the highest standards in customer service at all times
To deal with all correspondence within agreed time scales ensuring that our client’s insurance criteria is met
To support our client/customers by adopting a professional manner at all times when undertaking any form of communication whilst representing Acquis Insurance Management or its business partners
To ensure that the diary system is fully up to date at all times with the case information so that any member of the team can review a case at any time
To be able to prioritise workloads on a daily basis to ensure company/Lessor/Supplier service level agreements are met if not exceeded
To be able to deal with any complaint/expression of dissatisfaction made within agreed steps as set out with our complaints handling policy
To Liaise with the senior management team regarding any issues which may arise
To support fellow team members to ensure that business as usual is maintained
To act as mentor/buddy to less experienced staff to ensure that they reach the required standard
To adhere to the ‘Best Practice’ document at all times
To carry out any additional duties which the company may require from time to time

Claims

Obtain an appropriate statement according to the value and type of loss from the parties reporting the claim
Investigate and gather all necessary documentation/evidence required to verify the loss
Determine types of loss
Evaluate coverage in place
Estimate amount of loss or damage and set reserve: revise as needed throughout the investigation
Enter information into the claims system after obtaining pertinent facts regarding the loss
Notify insurer of claims outside the delegated limit of authority
Proactively chase outstanding information/documents in accordance with agreed standards
Notify customers of any delays with their claims
Notify insurers immediately of any claim with questionable coverage, for their evaluation
Investigate potential subrogation, contribution, recovery and salvage
Arrange for damaged equipment to be inspected and cause of loss ascertained.
Arrange for repair or replacement of the equipment with an approved supplier
Review all documents and facts to determine the type of settlement
Instruct an outside adjuster if the claim is over the limit of authority
Comply with recommendations made by insurer, and/or internal auditors
Ensure that complaints are handled in accordance with FCA and insurers guidelines
Prepare and issue payments