Operational Support Employee

Rhenus Warehousing Solutions Eindhoven B.V.; Son en Breugel; On-site; EUR 40,000 - 60,000; Full time

Job summary

Rhenus Group Netherlands seeks an Operational Support to keep daily warehouse and logistics operations running smoothly, serving as a primary contact for system users and guiding them on system, process and data questions.

You will proactively identify issues, drive root-cause improvements, train colleagues, and collaborate with Operations, Inventory, Customer Service and IT to raise performance and service quality.

Qualifications

• Experience in warehouse or logistics operations.
• Analytical mindset for data questions and system issues.
• Strong communication with cross-functional teams.

Responsibilities

• Support the daily warehouse and logistics operation.
• Analyze and resolve operational, system and data-related issues.
• Manage and maintain customer and system data.
• Support users with questions about systems and processes.
• Test system and process changes.
• Identify opportunities to improve processes and ways of working.
• Train and support colleagues in procedures and systems.
• Monitor quality and ensure processes are followed correctly.
• Work closely with different teams to improve operational performance and service quality.

Skills

Logistics operations

Data analysis

System troubleshooting

Stakeholder communication

Process improvement

Job description

Do you enjoy working at the intersection of logistics, systems and process improvement? And are you the person colleagues turn to when something isn’t working as expected? Then this could be the role for you.

As Operational Support, you help keep our daily warehouse and logistics operations running smoothly. You are an important point of contact for operational system users and support them with system, process and data-related questions.

You don’t just solve problems when they occur. You also look at what caused them and how processes can be improved to prevent them in the future. You work closely with colleagues from Operations, Inventory, Customer Service and IT.

What will you do?

In this role, you will:

• Support the daily warehouse and logistics operation;
• Analyze and resolve operational, system and data-related issues;
• Manage and maintain customer and system data;
• Support users with questions about systems and processes;
• Test system and process changes;
• Identify opportunities to improve processes and ways of working;
• Train and support colleagues in procedures and systems;
• Monitor quality and ensure processes are followed correctly;
• Work closely with different teams to improve operational performance and service quality.