Operational Support

AV Flexologic B.V.; Alphen aan den Rijn; On-site; EUR 36,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Team-oriented culture

Job summary

AV Flexologic is a global manufacturer of high-quality flexographic equipment with a head office in Alphen aan den Rijn. The Operations Support role provides day-to-day operational support, covering order processing, inventory, customer service, and cross-functional coverage across the Operations team.

You will drive process improvements, manage business applications (ERP systems such as Odoo), and develop user documentation while liaising with IT and vendors.

Qualifications

• Bachelor’s degree in Industrial Engineering and Management, Business Administration or related field.
• Strong organisational and administrative skills.
• Excellent problem-solving and analytical abilities.
• Experience using ERP or business management systems (such as Odoo).
• Ability to identify and implement process improvements.

Responsibilities

• Provide day-to-day operational support across the business to ensure smooth execution of daily activities.
• Assist with order processing, reporting, inventory, customer service, and other operational functions as required.
• Resolve operational issues promptly and escalate when appropriate.
• Support operational projects and business initiatives; maintain accurate records and documentation.
• Act as a key user for business applications including ERP and other systems; maintain data integrity and support users.

Skills

Organisational skills

Analytical abilities

Problem solving

Communication

Stakeholder management

Attention to detail

Education

Bachelor’s degree in Industrial Engineering and Management, Business Administration or related field

Tools

Odoo

MS Excel

ERP systems

Job description

AV Flexologic is a global manufacturer of high-quality equipment for the flexographic industry. With a head office in The Netherlands (Alphen aan den Rijn), a production facility in Romania and employees working in Thailand, India, Spain, Italy, Germany, the United Kingdom, Mexico and the United States, we serve customers all over the world. Our products are used by printing and packaging companies that strive for the highest quality and efficiency.

The Operations Support role is responsible for providing day-to-day operational support to ensure business processes run efficiently and effectively. The role works across multiple operational functions, identifies opportunities for continuous improvement, manages key business applications, and provides cross-functional cover for other Operations team members during periods of absence.

Key Responsibilities:

Operations Support

• Provide operational support across the business to ensure the smooth execution of daily activities.
• Assist with order processing, reporting, inventory, customer service, and other operational functions as required.
• Resolve operational issues promptly and mandatory?? "escalate where appropriate."
• Support operational projects and business initiatives.
• Maintain accurate records and documentation.

Process Improvement

• Identify opportunities to improve operational efficiency, quality, and customer service.
• Document, review, and update business processes and standard operating procedures.
• Work with stakeholders to implement process improvements and monitor outcomes.
• Promote continuous improvement initiatives across the Operations team.

Applications Management

• Act as a key user for business applications, including ERP and other operational systems.
• Maintain application data integrity and support users with system-related queries.
• Assist with system configuration, testing, user acceptance testing (UAT), and implementation of new functionality.
• Liaise with vendors and IT support to resolve application issues.
• Develop and maintain user documentation and training materials.

Operational Cover

• Provide cover for Operations team members during planned and unplanned absences.
• Maintain sufficient cross-training to perform critical operational tasks across multiple functions.
• Ensure continuity of service and minimise disruption during staff leave.

Required Skills & Qualifications:

• Bachelor’s degree in Industrial Engineering and Management, Business Administration or related field combined with relevant work experience.
• Strong organisational and administrative skills.
• Excellent problem-solving and analytical abilities.
• Experience using ERP or business management systems (such as Odoo).
• Ability to identify and implement process improvements.
• Strong communication and stakeholder management skills.
• High attention to detail and commitment to accuracy.
• Ability to prioritise work and manage multiple tasks simultaneously.
• Proficient in Microsoft Office, particularly Excel.

Personal Attributes

• Proactive and self-motivated.
• Customer-focused with a service-oriented approach.
• Adaptable and willing to support a variety of operational activities.
• Collaborative team player.
• Reliable and able to work independently when required.

Key Performance Indicators

• Timely completion of operational tasks.
• Successful implementation of process improvement initiatives.
• High availability and reliability of supported business applications.
• Positive internal stakeholder feedback.
• Effective operational continuity during team absences.
• Accuracy and quality of operational documentation and reporting.

What We Offer:

• A dynamic and diverse role.
• The opportunity to grow within a market-leading company in flexographic technology.
• A strong team-oriented culture with a focus on innovation and continuous improvement.
• Competitive salary, benefits and growth opportunities.

For questions about the position you can contact our HR department thru: [e-mail].