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Location: Amsterdam & Zoeterwoude (3days/week will be at Amsterdam site & 2 days/week at Zoeterwoude)
Candidate should have own car & fuel allowances will be provided.
Job Type: Permanent
Key Responsibilities:
The services under the Network Support tower shall include, but are not limited to, the following activities:
· 24x7 monitoring and Priority 1 (P1) support services
· Local HQ IT business hours support for non-critical services (P2, P3, P4 incidents and service requests)
· Reactive and proactive Level 1 and Level 2 technical support
Network Operations & Administration
· Incident, Problem, Change, Configuration, and Availability Management
· Proactive monitoring of devices and environment using existing HQ tools
· Wi-Fi Access Point support using existing HQ tools
· Local firewall management including configuration, monitoring, rule updates, and coordination with security teams
· Experience in HP and Cisco technologies, capable of delivering end to end physical installation, configuration, and design of network systems
· Asset management and coordination with third-party resolver groups
· Patch and vulnerability remediation for network devices
· Security, accounting, and compliance management
Proactive Improvements & Coordination
· Identification of network issues and proactive resolution
· Collaboration with HQ IT teams and vendors to implement network changes
Data Room Network Connectivity
· Ensuring reliable network connectivity within local HQ IT data rooms
· Monitoring network devices and connectivity health within the data room environment
· Coordinating changes, upgrades, and maintenance activities with vendors and HQ IT teams to minimize downtime
· Troubleshooting and resolving network connectivity issues impacting servers, storage, and end-user services along with vendors