Onsite Inventory Control Specialist - Fulfillment Expert

ShipBob, Inc.; Waddinxveen; On-site; EUR 28,000 - 36,000; Full time

Job summary

ShipBob, Inc. is seeking an Onsite Merchant Support Specialist to monitor and complete inventory control for all ShipBob merchants at partner fulfillment centers.

You will be the sole ShipBob onsite representative, collaborating with leadership to resolve merchant concerns and drive scalable operations. The role requires 2+ years in ICQA, proficiency with WMS, and the ability to lift 50 lbs while standing for long shifts.

Qualifications

• 2+ years of ICQA experience in a 3PL or warehousing setting.
• Proficiency with Warehouse Management System software.
• Experience using an RF Scanner is preferred.
• Ability to work independently on-site without direct supervision.
• Strong written and verbal communication skills; customer/vendor interaction preferred.
• Excellent time-management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills and professional demeanor.
• Comfortable in a fast-paced, highly adaptive environment.
• Able to lift 50 lbs and stand/walk for an 8–10 hour shift.

Responsibilities

• Run daily cycle counting and inventory control processes per SOPs using partner resources.
• Investigate inventory discrepancies and report significant items to onsite leadership.
• Perform physical location checks to ensure quality and reconcile variances within a 24-hour SLA.
• Determine root cause of inventory adjustments and lead corrective actions.
• Conduct audits or actions requested by merchants at the site.
• Respond and resolve merchant-facing inventory issues via ticketing within a 2-hour SLA.
• Communicate inventory concerns to OSS Area Manager and Operations Manager.
• Present weekly performance reports during business reviews with leaders from the partner fulfillment center.
• Comply with all food safety and compliance policies and regulations.
• Handle, store, and distribute products maintaining safety and quality; follow SOPs and support traceability.

Skills

ICQA experience

WMS proficiency

RF Scanner

Independent on-site work

Written and verbal communication

Time management

Attention to detail

Interpersonal skills

Adaptability

Lift 50 lbs

Tools

Warehouse Management System (WMS)

RF Scanner

Job description

ShipBob, Inc. is seeking an Onsite Merchant Support Specialist to monitor and complete inventory control for all ShipBob merchants at partner fulfillment centers.

You will be the sole ShipBob onsite representative, collaborating with leadership to resolve merchant concerns and drive scalable operations. The role requires 2+ years in ICQA, proficiency with WMS, and the ability to lift 50 lbs while standing for long shifts.