Onsite Community Manager - Growth, Experience & Operations

infinitSpace; Amsterdam; On-site; EUR 50,000 - 80,000; Full time

Benefits offered by this job

25 days annual leave

Perkbox access

Commission structure

Enhanced maternity leave

Career development

Regular team events

Company equity package

Phone allowance

Job summary

Beyond Amsterdam is seeking a proactive Community Manager to own the financial, operational and experiential performance of our building. You’ll lead the on-site team, drive occupancy and revenue targets, and ensure members receive exceptional experiences.

Reporting to the Community Director, you’ll collaborate with Sales, Finance, Real Estate and central support to optimize operations, member satisfaction, and growth initiatives across the space. This onsite role is based in Amsterdam.

Qualifications

• 5+ years in hospitality, marketing, multi-unit retail, startups, finance, consulting, CRE, or similar.
• Strong customer service background and sales experience.
• 2+ years managing teams of individual contributors.
• Excellent verbal and written communication skills.
• Strong project management and business operations experience.
• Fluency in English (written and spoken).

Responsibilities

• Lead, manage and develop the Community Team with clear accountability and high performance.
• Partner with Sales to achieve monthly revenue and occupancy targets and manage the full sales cycle.
• Own member experience, handle escalations and drive satisfaction KPIs (NPS).
• Oversee vendor relations, operations standards and building-level Opex responsibility.
• Collaborate on building P&L, budgeting processes and financial optimisation.

Skills

Customer service

Sales experience

Team management

Communication

Project management

Business operations

English fluency

Job description

Beyond Amsterdam is seeking a proactive Community Manager to own the financial, operational and experiential performance of our building. You’ll lead the on-site team, drive occupancy and revenue targets, and ensure members receive exceptional experiences.

Reporting to the Community Director, you’ll collaborate with Sales, Finance, Real Estate and central support to optimize operations, member satisfaction, and growth initiatives across the space. This onsite role is based in Amsterdam.