Community Growth & Retention Lead

Hotelprofessionals - The Social Hub Amsterdam City; Amsterdam; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Discounts on properties across Europe

Growth opportunities in a dynamic, 글로벌

Hybrid workplace

Inclusive, diverse community culture

Job summary

The Social Hub Amsterdam City by Hotelprofessionals is seeking a results-driven Sales & Acquisition lead to grow our community with intention. You’ll convert warm interest into memberships, manage the full journey from enquiry to signed contracts, and ensure members stay engaged and active within the hub.

Our environment blends hospitality with coworking, requiring strong relationship building, negotiation skills, and a data-driven approach to forecasting and retention.

Qualifications

• 5+ years of sales experience, preferably in membership clubs, coworking, or hospitality.
• Focus on belonging and community dynamics, not just products.
• Strong negotiation and follow-through.

Responsibilities

• Build and execute a commercial plan to drive membership sales and hit targets.
• Manage the full lead-to-member journey: nurture, convert, close.
• Run tours that showcase the space and community.
• Drive renewals and develop retention plans with the Member Relations Manager.
• Monitor community mix and steer toward a healthy balance.
• Lead monthly forecasting and reporting: conversion, churn, revenue per member, pipeline health.
• Partner with marketing on campaigns to attract the right new members.

Skills

Sales experience

Negotiation

Relationship building

Data-driven

Pipeline reporting

Cross-team collaboration

English fluency

Dutch language

Job description

The Social Hub Amsterdam City by Hotelprofessionals is seeking a results-driven Sales & Acquisition lead to grow our community with intention. You’ll convert warm interest into memberships, manage the full journey from enquiry to signed contracts, and ensure members stay engaged and active within the hub.

Our environment blends hospitality with coworking, requiring strong relationship building, negotiation skills, and a data-driven approach to forecasting and retention.