OneStream Support Specialist - Hybrid, Global Finance

Michael Page

Amsterdam

Hybrid

EUR 69,000 - 124,000

Part time

14 days+

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Benefits offered by this job

Hybrid working environment

Immediate start on assignment

Job summary

Michael Page (Netherlands) is seeking an experienced OneStream Support Specialist to deliver Level 1 and Level 2 application support for finance users. You will manage tickets, troubleshoot issues, and liaise between Finance and IT to translate requirements into solutions.

The role includes supporting month-end, quarter-end, and year-end closes, with a hybrid work model in Amsterdam and collaboration with teams across Europe. Fluency in English and strong stakeholder communication are essential.

Qualifications

Strong hands-on experience with OneStream
Previous Level 1 and Level 2 support experience
Experienced in ticket management and issue resolution
Strong technical troubleshooting skills
Exposure to Finance, Accounting, Consolidation, or Reporting processes
Excellent stakeholder management and communication skills
Fluent English
Available for a flexible part-time/full-time assignment through mid-February

Responsibilities

Provide Level 1 and Level 2 support for the OneStream application, acting as the first point of contact for finance users experiencing system-related issues.
Manage, investigate, and resolve support tickets, ensuring incidents and user requests are handled efficiently and within agreed timelines.
Troubleshoot functional and technical issues within the OneStream environment, escalating complex cases where required.
Support Finance stakeholders during critical reporting periods, including month-end, quarter-end, and year-end closing activities.
Act as a liaison between Finance and IT teams, translating business requirements into technical solutions and communicating technical issues in a user-friendly manner.
Assist end-users with system navigation, reporting queries, data validation issues, workflow questions, and general OneStream-related support.
Monitor ticket queues, prioritize incidents appropriately, and ensure accurate documentation of issues and resolutions.
Collaborate closely with teams located in Portugal, Switzerland, and other international locations to maintain service continuity and system stability.