On-site Language Support Specialist

EF (Education First); Amsterdam; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Discounts on EF programs for Staff

Free use of EF Hello

Tuition Reimbursement for continued Ed

Discounts with hotel/travel partners

Career advancement within 2–3 years

Job summary

EF Language Abroad in Amsterdam is seeking a Customer Support Coordinator to provide top-tier support to our Language Abroad students. You will engage with students via email and phone, collaborating with local and global EF Customer Support teams to assist them throughout their journey.

Your duties include booking and invoicing support, admissions guidance, travel coordination, and maintaining accurate records while building positive relationships with students, guardians, and EF campuses.

Qualifications

• 1–2 years of experience in customer support or related field.
• Working fluency in English (reading, writing, speaking).
• Full fluency in Dutch (reading, writing, speaking).
• Excellent communication and interpersonal skills.
• Organized, detail-oriented with a can-do attitude.

Responsibilities

• Booking and invoicing support: assist with student bookings and invoicing procedures.
• Admissions support: guide students through the admissions process with clear information.
• Travel support: assist with visa procedures, flight bookings, and pre-departure arrangements.
• Student communication: serve as a reliable contact for students and guardians.
• Customer service: build positive relationships through friendly, responsive service.
• Administrative coordination: maintain records and coordinate with internal teams.

Skills

Customer service

Communication

Interpersonal skills

Time management

Organizational skills

Job description

EF Language Abroad in Amsterdam is seeking a Customer Support Coordinator to provide top-tier support to our Language Abroad students. You will engage with students via email and phone, collaborating with local and global EF Customer Support teams to assist them throughout their journey.

Your duties include booking and invoicing support, admissions guidance, travel coordination, and maintaining accurate records while building positive relationships with students, guardians, and EF campuses.