Customer Service Coordinator

EF; Amsterdam; On-site; EUR 29,000 - 42,000; Full time

Benefits offered by this job

Staff discounts

EF Hello app

Tuition reimbursement

Partner discounts

Career advancement

Job summary

EF Language Abroad in Amsterdam is hiring a Customer Support Coordinator to guide students through bookings, admissions, and travel arrangements. You will be the main contact for students and EF campuses, ensuring smooth onboarding and a positive start to their EF journey.

This on-site role requires English and Dutch proficiency, strong organization, and excellent communication. Join a truly international team and help students realize their study abroad goals.

Qualifications

• Fluent in English (reading, writing, speaking).
• Full fluency in Dutch (reading, writing, speaking).
• Excellent communication and interpersonal skills.
• Organized, detail-oriented with a can-do attitude.
• 1–2 years of customer support or related experience.
• Experience living/studying abroad is a plus.

Responsibilities

• Booking and invoicing support: assist with student bookings, updates, and invoicing procedures.
• Admissions support: guide prospective students through admissions steps with clear information.
• Travel support: assist with visa, flight bookings, and pre-departure arrangements.
• Student communication: act as main contact for students and EF campuses, resolving issues.
• Customer service: maintain high-quality service from first contact through their EF journey and after return.
• Administrative coordination: keep accurate records and collaborate with teams to ensure smooth journeys.

Skills

English fluency

Dutch fluency

Organizational skills

Communication skills

Multitasking

Customer support experience

Job description

Amsterdam Office

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives.

Job Description

Customer Support Coordinator

Amsterdam Office

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

Are you ready for a dynamic role in a truly international environment?

Your Key Responsibilities Will Include

• Booking and invoicing support: Assist with student bookings, updates, and invoicing procedures, ensuring customer information and invoices are processed accurately.
• Admissions support: Guide prospective students through the admissions process, helping them complete the required steps and providing clear, timely information.
• Travel support: Support students with travel-related processes, including visa procedures, flight bookings, and other pre-departure arrangements.
• Student communication: Act as a reliable point of contact for students, student guardians, and EF campuses, escalating issues and following up to ensure they are resolved.
• Customer service: Build positive customer relationships by providing friendly, responsive, and high-quality service from a student’s first call with us throughout their EF journey and after they return home.
• Administrative coordination: Maintain accurate records, follow up on outstanding actions, and collaborate with internal teams to keep each student’s journey running smoothly.

What Were Looking For

• Working fluency in English (reading, writing, speaking)
• Full fluency in Dutch (reading, writing, speaking)
• Full working rights in the Netherlands
• Someone who is organized, detail-oriented, and has a ‘can-do’ attitude
• Excellent communication and interpersonal skills
• Strong follow-up skills and the ability to manage multiple priorities
• 1–2 years’ experience in customer support, customer service, administration, or a related field
• Experience living, working, or studying abroad is a plus!
• All additional languages are a plus!
• Please note that this role is fully on-site. Our onsite policy enhances collaboration, company culture, and faster decision-making. Working together in person fosters creativity, spontaneous idea-sharing, and stronger team connections, which we believe is essential for success.

What EF Offers

• Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs
• Free use of EF Hello: a premium Language Learning App
• Tuition Reimbursement for continued Education
• Discounts with our global hotel and travel partners
• Exciting opportunities for domestic and international career advancement within 2–3 years
• And much more

At EF Language Abroad, we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.