Customer Service Coordinator

EF Education First; Amsterdam; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Discounts on EF programs

Free EF Hello language app

Tuition reimbursement

Hotel/travel partner discounts

Career advancement opportunities

Job summary

EF Education First is seeking a Customer Support Coordinator in Amsterdam (on-site) to deliver top-notch support to Language Abroad students. You will collaborate with local and global EF Customer Support teams, engaging with students via email and phone throughout their travel journey.

The role requires fluent English and Dutch, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Working fluency in English (reading, writing, speaking).
• Full fluency in Dutch (reading, writing, speaking).
• Full working rights in the Netherlands.
• 1–2 years of experience in customer support or a related field.
• Experience living, working, or studying abroad is a plus.

Responsibilities

• Booking and invoicing support; assist with student bookings and invoicing procedures.
• Admissions support; guide prospective students through admissions steps with timely information.
• Travel support; assist with visa procedures, flight bookings, and pre-departure arrangements.
• Student communication; be a reliable contact for students and guardians, escalate issues as needed.
• Customer service; provide friendly, responsive service from first call through EF journey and after return home.
• Administrative coordination; maintain records, follow up on actions, collaborate with internal teams.

Skills

Fluent English

Dutch Fluency

Excellent communication

Organized & detail-oriented

Multitasking

Customer service experience

Job description

Amsterdam, Noord-Holland, Netherlands (On-site)

• Full time
• EF Language Abroad
• Entry-Level

Customer Support Coordinator

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives.

We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

Are you ready for a dynamic role in a truly international environment?

As a Customer Support Coordinator, you will help provide top-of-the-line customer support to our Language Abroad program students, working closely with your local and global EF Customer Support teams. You will engage with students personally, via email, and over the phone, supporting them throughout their journey with us until they return from their trip.

Your key responsibilities will include:

Booking and invoicing support: Assist with student bookings, updates, and invoicing procedures, ensuring customer information and invoices are processed accurately.

Admissions support: Guide prospective students through the admissions process, helping them complete the required steps and providing clear, timely information.

Travel support: Support students with travel-related processes, including visa procedures, flight bookings, and other pre-departure arrangements.

Student communication: Act as a reliable point of contact for students, student guardians, and EF campuses, escalating issues and following up to ensure they are resolved.

Customer service: Build positive customer relationships by providing friendly, responsive, and high-quality service from a student’s first call with us throughout the EF journey and after they return home.

Administrative coordination: Maintain accurate records, follow up on outstanding actions, and collaborate with internal teams to keep each student’s journey running smoothly.

What were looking for:

Working fluency in English (reading, writing, speaking)

Full fluency in Dutch (reading, writing, speaking)

Full working rights in the Netherlands

Someone who is organized, detail-oriented, and has a ‘can-do’ attitude

Excellent communication and interpersonal skills

Strong follow-up skills and the ability to manage multiple priorities

1–2 years’ experience in customer support, customer service, administration, or a related field

Experience living, working, or studying abroad is a plus!

All additional languages are a plus!

*Please note that this role is fully on-site. Our onsite policy enhances collaboration, company culture, and faster decision-making. Working together in person fosters creativity, spontaneous idea-sharing, and stronger team connections, which we believe is essential for success.

What EF Offers:

Discounts on EF programs for Staff, and Staff Friends and Family for all EF Programs

Free use of EF Hello: a premium Language Learning App

Tuition Reimbursement for continued Education

Discounts with our global hotel and travel partners

Exciting opportunities for domestic and international career advancement within 2–3 years

And much more…

At EF Language Abroad, we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.