On-Site International Student Support Coordinator

EF Education First; Amsterdam; Hybrid; EUR 28,000 - 40,000; Full time

Benefits offered by this job

Discounts on EF programs

Free EF Hello language app

Tuition reimbursement

Hotel/travel partner discounts

Career advancement opportunities

Job summary

EF Education First is seeking a Customer Support Coordinator in Amsterdam (on-site) to deliver top-notch support to Language Abroad students. You will collaborate with local and global EF Customer Support teams, engaging with students via email and phone throughout their travel journey.

The role requires fluent English and Dutch, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Working fluency in English (reading, writing, speaking).
• Full fluency in Dutch (reading, writing, speaking).
• Full working rights in the Netherlands.
• 1–2 years of experience in customer support or a related field.
• Experience living, working, or studying abroad is a plus.

Responsibilities

• Booking and invoicing support; assist with student bookings and invoicing procedures.
• Admissions support; guide prospective students through admissions steps with timely information.
• Travel support; assist with visa procedures, flight bookings, and pre-departure arrangements.
• Student communication; be a reliable contact for students and guardians, escalate issues as needed.
• Customer service; provide friendly, responsive service from first call through EF journey and after return home.
• Administrative coordination; maintain records, follow up on actions, collaborate with internal teams.

Skills

Fluent English

Dutch Fluency

Excellent communication

Organized & detail-oriented

Multitasking

Customer service experience

Job description

EF Education First is seeking a Customer Support Coordinator in Amsterdam (on-site) to deliver top-notch support to Language Abroad students. You will collaborate with local and global EF Customer Support teams, engaging with students via email and phone throughout their travel journey.

The role requires fluent English and Dutch, strong communication skills, and the ability to manage multiple priorities in a fast-paced environment.