On-Site IT Support Specialist: End-User Tech Expert

JLG Industries; Hoofddorp; On-site; EUR 42,000 - 64,000; Full time

Job summary

JLG Industries in Hoofddorp, Netherlands is seeking a Technical Support Specialist to manage end-user IT needs across desktop, laptops, and peripherals in office and shop floor settings.

You will resolve moderately complex problems, configure hardware and software, and collaborate with third-party providers. Travel and after-hours support may be required; on-site presence is essential.

Qualifications

• Requires 3+ years in desktop support or service desk.
• Knowledge of networking protocols and computer hardware.
• Ability to install, maintain, and troubleshoot hardware/software.
• Willingness to travel and work on-site in Hoofddorp.

Responsibilities

• Resolve moderately complex problems for end-users on PCs and devices.
• Procure, configure, and test hardware and software.
• Provide timely case updates to end users and management.
• Collaborate with third-party providers to resolve issues.
• Work on projects including after-hours work and travel.
• Work independently and adapt to fluctuating workflow.

Skills

Desktop support

Networking knowledge

Hardware troubleshooting

Communication skills

Teamwork

Education

Associate's degree in IT/CS/Engineering

Bachelor’s degree in IT/CS/Engineering

Tools

WebEx

MS Teams

SharePoint

Job description

JLG Industries in Hoofddorp, Netherlands is seeking a Technical Support Specialist to manage end-user IT needs across desktop, laptops, and peripherals in office and shop floor settings.

You will resolve moderately complex problems, configure hardware and software, and collaborate with third-party providers. Travel and after-hours support may be required; on-site presence is essential.