On-Site IT Help Desk Technician Amsterdam

Nebius B.V.; Amsterdam; On-site; EUR 32,000 - 42,000; Full time

Job summary

Nebius B.V. is seeking a reliable Tier 1 Help Desk Technician to join the IT team in Amsterdam. The role focuses on first-level end-user support for hardware, software, and basic networking, on-site five days a week, with hands-on assistance for day-to-day IT issues.

The ideal candidate has 4+ years of service desk experience, strong troubleshooting in AV, Azure, M365, and Jira/Slack/Zoom, and a customer-first mindset. You will help with imaging, onboarding, and keeping documentation current.

Qualifications

• 4+ years of service desk technical experience.
• Advanced troubleshooting in AV systems, Microsoft Azure, Microsoft 365, networking, software and MDM administration; experience with enterprise apps like Slack, Jira, Zoom.
• Technical documentation and knowledge base writing skills.
• Hands-on experience with Jira or comparable service management systems.
• Customer-first mindset; ability to independently resolve issues across the portfolio.
• Strong organizational skills and collaborative spirit.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance in person, chat, ticket, or email.
• Log, categorize, and prioritize all incoming support requests in the IT ticketing system.
• Analyze, troubleshoot, resolve and document hardware, software, and peripheral issues.
• Assist with user account creation, password resets, and access permissions in Active Directory and other enterprise systems.
• Install, configure, and maintain desktop/laptop computers, mobile devices, and software applications.
• Escalate complex issues to Tier 2/3 support in a timely manner.
• Maintain and update asset inventory records.
• Support onboarding and offboarding, workstation setup and re-imaging.
• Follow standard escalation and ticket closure procedures.
• Provide excellent customer service with timely communication.
• Document actions taken and contribute to the IT knowledge base.
• Assist with regular IT maintenance tasks and IT policy compliance.

Skills

IT support experience

Customer service mindset

Problem solving

Communication skills

Tools

Jira

Slack

Zoom

MDM administration

Job description

Nebius B.V. is seeking a reliable Tier 1 Help Desk Technician to join the IT team in Amsterdam. The role focuses on first-level end-user support for hardware, software, and basic networking, on-site five days a week, with hands-on assistance for day-to-day IT issues.

The ideal candidate has 4+ years of service desk experience, strong troubleshooting in AV, Azure, M365, and Jira/Slack/Zoom, and a customer-first mindset. You will help with imaging, onboarding, and keeping documentation current.