Ocean Freight CX Leader: End-to-End Logistics

A.P. Moller - Maersk; Leek; On-site; EUR 52,000 - 76,000; Full time

Job summary

Maersk is seeking a Customer Experience Consultant Ocean 4PL in England to coordinate inbound ocean freight operations and act as the control tower for end-to-end cargo movements. The role drives cost-efficient transport solutions, ensures service levels, and collaborates with carriers, forwarders, and partners to optimize performance.

The successful candidate will manage planning, documentation, and compliance while delivering strong customer-focused service and continuous improvement across

Qualifications

• Experience in ocean freight, logistics, supply chain, or freight forwarding operations.
• Knowledge of ocean transportation, customs procedures, Incoterms, and shipping documentation.
• Strong stakeholder management and communication skills.
• Analytical mindset with experience monitoring KPIs and logistics performance.
• Ability to resolve operational issues and manage exceptions in a fast-paced environment.
• Proficiency with TMS, ERP systems, and visibility platforms.
• Continuous improvement and customer-focused approach.
• Data driven & cost-efficient mindset, understanding complex scenarios to drive outcomes.
• Business oriented approach and customer impact awareness.
• Fluent in English, both written & spoken.

Responsibilities

• Manage inbound ocean freight operations from PO planning through final delivery.
• Coordinate shipment planning, booking activities, and container utilization optimization.
• Oversee relationships with carriers, freight forwarders, customs brokers, and logistics partners.
• Monitor shipment milestones and proactively manage delays and exceptions.
• Ensure documentation accuracy, trade compliance, and customs readiness.
• Coordinate destination handling, inland transportation, and delivery scheduling.
• Track freight costs, validate invoices, and identify cost-saving opportunities.
• Prepare KPI reports and support continuous improvement initiatives.

Skills

Ocean freight

Logistics

Supply chain

Freight forwarding

Stakeholder management

Communication

KPIs

TMS

ERP systems

Visibility platforms

Continuous improvement

Data driven

Business mindset

English fluent

Tools

TMS

ERP systems

Visibility platforms

Job description

Maersk is seeking a Customer Experience Consultant Ocean 4PL in England to coordinate inbound ocean freight operations and act as the control tower for end-to-end cargo movements. The role drives cost-efficient transport solutions, ensures service levels, and collaborates with carriers, forwarders, and partners to optimize performance.

The successful candidate will manage planning, documentation, and compliance while delivering strong customer-focused service and continuous improvement across