NPS & CX Insights Analyst

Verisure; Amsterdam; Hybrid; EUR 42,000 - 47,000; Full time

Benefits offered by this job

Pension plan

25 vacation days

Travel allowance

Hybrid work

Job summary

Verisure is seeking a Customer Experience Analyst to lead the NPS program across the customer journey. You will design surveys, monitor results, and translate feedback into actionable initiatives.

Collaboration with Operations, CX, and Care is essential to reduce friction and improve promoters. Requirements include a quantitative Bachelor's degree, strong SQL and Power BI skills, and excellent English (Dutch a plus).

Qualifications

• Experience with CX, customer success or similar roles.
• Strong analytical skills and ability to work with customer feedback data.
• Clear communication, both written and verbal.
• Ability to manage cross-functional projects.
• Problem-solving mindset and customer-centric approach.
• Advanced SQL skills (joins, aggregations, data validation).
• Power BI proficiency (data modeling, DAX measures, dashboards).
• Bachelor's in quantitative field is preferred.
• Excellent English; Dutch is a plus.

Responsibilities

• Manage and optimize the full NPS program (relationship & transactional).
• Design and maintain NPS surveys across key customer touchpoints.
• Monitor NPS results daily/weekly/monthly and identify trends and root causes.
• Collaborate with Operations, CX, and Care to address feedback.
• Build dashboards and present insights to leadership.
• Convert data into actionable recommendations for teams.

Skills

Analytical skills

Clear communication

Cross-functional projects

Problem-solving mindset

CX / customer success

English proficiency

Education

Bachelor's degree in a quantitative field

Tools

SQL

Power BI

Job description

Verisure is seeking a Customer Experience Analyst to lead the NPS program across the customer journey. You will design surveys, monitor results, and translate feedback into actionable initiatives.

Collaboration with Operations, CX, and Care is essential to reduce friction and improve promoters. Requirements include a quantitative Bachelor's degree, strong SQL and Power BI skills, and excellent English (Dutch a plus).