Northern Europe Field Deployment Engineer for Public Safety

Axon; Amsterdam; Teletrabalho; EUR 70 000 - 110 000; Tempo integral

Resumo da oferta

Axon is seeking a Field Deployment Engineer for Northern Europe. The role is remote with travel to customer sites up to 40% across Benelux, Nordics and Baltics.

You will drive customer success and technical adoption of Axon products, coordinating with customers and strategic partners to ensure successful deployments. Fluent Dutch and English are essential, with a strong technical foundation in networking, SaaS, and enterprise systems.

Qualificações

• Fluent Dutch and English written and verbal communication skills are essential.
• Strong technical foundation including working knowledge of enterprise networking, SaaS platforms, and enterprise software administration.
• Willingness and ability to travel up to 40% and obtain visas as required.

Responsabilidades

• Become the dedicated technical expert across the Axon ecosystem, maintaining deep knowledge of both current and expanding product deployments.
• Serve as a technical liaison between Axon, the customer, and any strategic delivery partners.
• Follow-up on all requests submitted from customers.
• Work with the sales team to support existing customers.
• Manage tickets and RMAs and work with internal teams from issue identification through adoption lifecycle.
• Travel may be required up to 40%, nationally and internationally.
• Coordinate and schedule regular calls with existing customers.
• Focus on customer loyalty and proactively suggest ways to keep customers successful with Axon products.
• Facilitate integration with existing customer platforms.
• Installation and commissioning.

Conhecimentos

Dutch & English

Technical troubleshooting

Enterprise networking

SaaS platforms

CRM tools

Ferramentas

Salesforce

Trello

MS Office

Descrição da oferta de emprego

Axon is seeking a Field Deployment Engineer for Northern Europe. The role is remote with travel to customer sites up to 40% across Benelux, Nordics and Baltics.

You will drive customer success and technical adoption of Axon products, coordinating with customers and strategic partners to ensure successful deployments. Fluent Dutch and English are essential, with a strong technical foundation in networking, SaaS, and enterprise systems.