Night Reception Supervisor (f/m/d)

Hotelprofessionals; Amsterdam; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Fair compensation package

Extra vacation days for every year

Employee events and team activities

Quarterly evaluation rounds

Staff nights and discounts for family

Job summary

MEININGER Amsterdam is seeking an experienced reception supervisor to oversee the front-office team and ensure exceptional guest service. You will lead night shift receptionists with the Assistant Hotel Manager and drive MEININGER quality standards across operations.

The role requires an outgoing hospitality professional fluent in English, with experience in front-office systems and a readiness to work flexible hours, including nights and weekends.

Qualifications

• Initial experience and passion for hospitality.
• Outgoing personality and ability to thrive in a busy environment.
• People person who enjoys helping guests and creating memorable experiences.
• Team player ready to support colleagues and tackle challenges together.
• Good knowledge of a front-office system (ASSD, Fidelio, SIHOT).
• Fluent English; additional languages are advantageous.

Responsibilities

• Oversee the smooth operations of the reception team and provide great guest service.
• Ensure customer service standards are met and guests have a positive experience.
• Maintain MEININGER quality standards in your area.
• Lead night shift receptionists together with the Assistant Hotel Manager.
• Be flexible to work weekdays, weekends and night shifts.
• Set goals for performance and deadlines in line with company values.
• Submit performance reports according to the working schedule.
• Monitor team productivity and provide coaching per policy.
• Be analytical with a problem-solving mindset.
• Collaborate with fellow supervisors to ensure smooth front-office operations through motivation and support.

Skills

Hospitality experience

English fluency

Team leadership

Customer service

Tools

ASSD

Fidelio

SIHOT

Job description

Responsibilities

• You oversee the smooth operations of the reception team and provide great customer service to our guests.
• You ensure that all customer service standards are met and that all guests have a positive experience.
• You are responsible for maintaining MEININGER quality standards in your area.
• You lead a team of night shift receptionists together with your Assistant Hotel Manager.
• You are flexible to work weekdays, weekends and night shifts.
• You set goals for performance and deadlines in ways that comply with the company's vision, mission and values.
• You have great time‑management skills and submit your performance reports according to your working schedule.
• You monitor the productivity of your team and provide constructive feedback and coaching as per company policy.
• You are analytical and possess a problem‑solving mindset.
• You are a team player and work with fellow supervisors to ensure the daily smooth operations of the front‑office team through motivation, guidance and support.

Qualifications

• You possess initial experience and are passionate about hospitality.
• You have an outgoing personality and enjoy working in a bustling dynamic environment performing a variety of tasks.
• You are a people person, you like helping others and creating unforgettable experiences for our guests.
• You are a team player, ready to help your colleagues and tackle challenges together.
• You have good knowledge of a front‑office system (e.g. ASSD, Fidelio, SIHOT).
• You are fluent in English; knowledge of additional languages is an advantage.

Benefits

• Fair compensation package.
• Extra vacation days for every year with MEININGER and company jubilees.
• Employee events and team activities: M‑days, winter parties, team‑building events.
• Quarterly evaluation rounds to ensure continued satisfaction.
• Staff nights and discounts for your family and friends in all MEININGER hotels.
• Travel expenses covered from 0 to 50 km.
• Access to discount platform "BenefitsAtWork".
• Occasional opportunities to travel to support new openings or exchange programs.
• Growth and development opportunities within an internationally expanding organization.
• Access to 1:1 sessions with certified psychologists for employees.

We welcome candidates from diverse backgrounds, cultures, life preferences and experiences to apply.

Please send your CV to Claire Slinger, Hotel Manager.