Front Office Host(ess) – Night Shift

Park Plaza; Amsterdam; On-site; EUR 25,000 - 30,000; Full time

Benefits offered by this job

Discounted hotel rates

Food & beverage discount

Night shift allowance

Annual company parties

Travel allowance

Job summary

Park Plaza Amsterdam Airport is seeking a Night Front Office Host(ess) to provide a welcoming, safe, and seamless experience for guests during the overnight hours. This full-time role focuses on independent operation, ownership, and delivering exceptional service while others sleep.

The role involves night audit procedures, handling reservations and billing, and ensuring security and smooth front office administration. English proficiency and eligibility to work in the Netherlands are required.

Qualifications

• Strong English communication, written and spoken.
• Willingness to work permanent night shifts, including weekends/public holidays.
• Guest-focused mindset with hospitality flair.
• Ability to work independently and stay calm under pressure.
• Excellent organizational skills and attention to detail.
• Basic numerical and administrative skills.
• Eligible to work in the Netherlands.

Responsibilities

• Welcome guests and ensure smooth check-in/check-out during overnight hours.
• Serve as main point of contact for guests throughout the night.
• Handle guest requests and resolve issues promptly and professionally.
• Perform night audit procedures and complete daily financial/operational reports.
• Manage reservations, billing, and Front Office administration accurately.
• Monitor security procedures and maintain a safe environment.
• Respond to guest inquiries via phone, email, and in person.
• Maintain professional communication with guests and colleagues across departments.
• Ensure compliance with hotel standards, procedures, and safety regulations.
• Support early departures, late arrivals, and overnight operations.

Skills

English proficiency

Night shifts

Guest focus

Independence

Organizational skills

Numerical skills

Work eligibility NL

Tools

PMS systems

Job description

Park Plaza Amsterdam Airport offers a dynamic and international environment just minutes from Schiphol Airport. With its convenient location, modern facilities, and excellent transport connections, the hotel is ideal for both business travellers and leisure guests seeking comfort and accessibility.

As a Night Front Office Host(ess) you are responsible for creating a welcoming, safe, and seamless experience for our guests during the overnight hours. You will be the main point of contact throughout the night, ensuring smooth Front Office Operations. This is a full-time position for someone who enjoys working night shifts, thrives in an independent working environment, takes ownership, and is passionate about delivering exceptional guest experiences while others sleep.

Responsibilities

• Welcome guests and ensure a smooth check-in and check-out experience during overnight hours
• Act as the main point of contact for guests throughout the night
• Handle guest requests and resolve any issues in a professional and timely manner
• Perform night audit procedures and complete daily financial and operational reports
• Manage reservations, billing, and Front Office administration accurately
• Monitor hotel security procedures and maintain a safe environment for guests and colleagues
• Respond to guest enquiries via phone, email, and face-to-face communication
• Maintain professional communication with guests and colleagues across all departments
• Ensure compliance with hotel standards, procedures, and safety regulations
• Support early departures, late arrivals, and overnight operations

Essential Requirements

• Strong communication skills in English, both written and spoken
• Availability to work permanent night shifts, including weekends and public holidays
• Guest-focused mindset with a passion for hospitality
• Ability to work independently and remain calm under pressure
• Strong organisational skills with excellent attention to detail
• Basic numerical and administrative skills
• Eligible to work in the Netherlands

Preferred Requirements

• Previous Front Office, Night Auditor, or hospitality experience
• Familiarity with hotel systems (PMS)
• Experience handling cash, billing, and reconciliation procedures
• Dutch or additional language skills are an advantage

Your Benefits & Perks

• Discounted hotel rates (including Radisson Hotel Group worldwide and family and friends)
• 50% food and beverage discount at our restaurants and bars
• Exclusive discounts via alleo.nl
• Discount on collective health insurance
• Great learning and development opportunities
• Advanced onboarding programme
• Career growth opportunities across PPHE Hotel Group in Europe
• Tasty meal during your shift
• Annual company parties and outings
• Birthday bonus of €250 (gross)
• Industry pension plan
• 25 days holiday plus 1 additional wellbeing day
• 8% holiday allowance
• Travel compensation up to €250 per month
• Recommend a friend bonus (up to €750)
• Night shift allowance

This role is paid according to the Horeca CAO Scale V, with a monthly salary starting from €2,505.04 gross per month, based on a full-time employment contract and depending on experience and qualifications, plus applicable night shift allowances.

We welcome applicants from all backgrounds and encourage you to bring your authentic self to work.

Park Plaza. Be part of it.