Night Front Desk Agent – Guest Experience Pro

Hesperia group; Eindhoven; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Training program

Year-end bonus up to 100%

Employee rates from €36 worldwide

30% F&B discounts

Friends & Family discounts

Team building events

Career growth within the group

Salary based on Horeca CLA scale 5

Job summary

NH Hotels & Resorts is seeking a Night Front Office Host in Eindhoven. You will work the night shift, greeting guests, handling late check-ins, and performing security rounds with a friendly, service-minded approach.

Proven guest-service mindset, fluency in Dutch, and the ability to stay calm during busy periods are essential. Opportunities for growth within the NH Hotels network are available.

Qualifications

• Good command of the Dutch language.
• Helping guests puts a big smile on your face and you go the extra mile.
• You know how to prioritize and stay calm during busy moments.
• Natural Host mentality with flexible attitude is valued.
• Interest in computers and learning new systems is a plus.

Responsibilities

• Greet and assist guests during the night shift.
• Handle check-ins/check-outs and cash handling according to procedures.
• Maintain security rounds and respond to guest needs with a friendly attitude.
• Coordinate with team for seamless service from arrival to departure.
• Prepare handover for the morning shift and secure the cash register.

Skills

Dutch language

Guest service

Night shift

Calm under pressure

Education

Hospitality education

Tools

Computer systems

Job description

NH Hotels & Resorts is seeking a Night Front Office Host in Eindhoven. You will work the night shift, greeting guests, handling late check-ins, and performing security rounds with a friendly, service-minded approach.

Proven guest-service mindset, fluency in Dutch, and the ability to stay calm during busy periods are essential. Opportunities for growth within the NH Hotels network are available.