Night Auditor: Guest Services & Career Growth

Tempo By Hilton San Diego Del Mar; Terborg; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

PTO

401(k) with company match

Travel discount program

Career growth opportunities

Job summary

Excel Hotel Group is seeking a front desk agent to check guests in and out quickly and courteously using the hotel management system. You will handle payments per policy, provide guest information, and run end-of-day reports.

Responsibilities include welcoming guests, registering them, issuing keys, answering phones, up-selling rooms, processing transactions, managing deposits, and releasing safes. You will communicate guest requests to management and resolve complaints to ensure satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Upsells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier and other reports, preparing deposits, and securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints and makes service recovery gestures to ensure total guest satisfaction.

Skills

Customer service

Cash handling

Communication

Job description

Excel Hotel Group is seeking a front desk agent to check guests in and out quickly and courteously using the hotel management system. You will handle payments per policy, provide guest information, and run end-of-day reports.

Responsibilities include welcoming guests, registering them, issuing keys, answering phones, up-selling rooms, processing transactions, managing deposits, and releasing safes. You will communicate guest requests to management and resolve complaints to ensure satisfaction.