Front Office Manager

Excel Hotel Group; Terborg; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Company parties

Dental insurance

Employee discounts

Job summary

Excel Hotel Group is seeking a Front Desk Supervisor to oversee the Front Desk department, guiding line staff to achieve goals and ensuring guest satisfaction through training and performance management.

The role involves welcoming guests, scheduling and directing work, coaching agents, and maintaining communications with other departments to ensure smooth operations.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Schedules, coordinates, directs and delegates work to Front Desk department associates.
• Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.
• Trains new employees on compliance with company, hotel, and brand standards.
• Makes recommendations for disciplinary action of employees as appropriate.
• Maintains good working relationships and communications with all departments.
• Verifies accurate room status information is maintained and properly communicated according to the procedures established.
• Resolves guest complaints quickly, efficiently and courteously.
• Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Skills

Customer service

Stand for long hours

Tools

Hotel management system

Email & Office software

Job description

Benefits:

• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts

Job Summary

Ensures the efficient and effective operation of the Front Desk department of the hotel. Guides and directs line staff to achieve established goals and objectives. Ensures total guest satisfaction through employee training, motivation, and performance management.

Responsibilities

Welcomes guests in a friendly, prompt and professional manner.

Schedules, coordinates, directs and delegates work to Front Desk department associates.

Manages the performance of Front Desk agents, coaching and counseling as deemed to be appropriate and conducts annual performance reviews.

Trains new employees on compliance with company, hotel, and brand standards.

Makes recommendations for disciplinary action of employees as appropriate.

Maintains good working relationships and communications with all departments.

Verifies accurate room status information is maintained and properly communicated according to the procedures established.

Resolves guest complaints quickly, efficiently and courteously.

Updates, maintains, monitors and prepares group information and requirements, including relaying the appropriate information to relevant departments.

Qualifications

1-2 years customer service experience.

Ability to stand for 8 hours

Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.