Night Auditor

Tempo By Hilton San Diego Del Mar; Terborg; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

PTO

401(k) with company match

Travel discount program

Career growth opportunities

Job summary

Excel Hotel Group is seeking a front desk agent to check guests in and out quickly and courteously using the hotel management system. You will handle payments per policy, provide guest information, and run end-of-day reports.

Responsibilities include welcoming guests, registering them, issuing keys, answering phones, up-selling rooms, processing transactions, managing deposits, and releasing safes. You will communicate guest requests to management and resolve complaints to ensure satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Upsells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier and other reports, preparing deposits, and securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints and makes service recovery gestures to ensure total guest satisfaction.

Skills

Customer service

Cash handling

Communication

Job description

Benefits:

• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts

Job Summary Checks guests in and out of the hotel quickly, efficiently and courteously using the property management system, processes all payments according to established hotel policies and requirements, provides information and customer service to guests and visitors of the hotel, and runs end-of-day reports.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.