NaaS Business Analyst - NATO SECRET Clearance (On-Site)

EMW; Den Haag; On-site; EUR 55,000 - 75,000; Full time

Job summary

EMW is seeking a Business Analyst in The Hague, NL with a strong focus on tracking SLA and KPI performance across services. The ideal candidate will have a Master's degree and at least 5 years' experience, including managing vendor relationships and expertise in Excel and Power BI.

The position demands an active NATO SECRET clearance, a strong analytical mindset, and excellent time management skills. If you thrive in a fast-paced environment and are looking to drive process improvements, we want to hear from you.

Qualifications

• 5+ years of experience as a Business Analyst or similar role.
• Strong understanding of billing validation and invoicing controls.
• Proven experience in managing customer service and vendor relationships.

Responsibilities

• Track and report SLA and KPI performance across customers.
• Validate billing data to ensure accuracy in invoicing.
• Build dashboards for leadership on performance and trends.

Skills

Security Clearance (NATO SECRET)

Experience in SLA/KPI Reporting

Analytical Skills (Excel, Power BI)

Experience with CRM (ServiceNow, Salesforce)

Time Management Skills

Education

Master's degree in Economics, Finance or Engineering

Job description

EMW is seeking a Business Analyst in The Hague, NL with a strong focus on tracking SLA and KPI performance across services. The ideal candidate will have a Master's degree and at least 5 years' experience, including managing vendor relationships and expertise in Excel and Power BI.

The position demands an active NATO SECRET clearance, a strong analytical mindset, and excellent time management skills. If you thrive in a fast-paced environment and are looking to drive process improvements, we want to hear from you.