Music & Sports Customer Success Manager - Data-Driven AI

Slashhash

Netherlands

Remote

EUR 52,000 - 76,000

Full time

10 days ago

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Job summary

CM.com in Breda, Netherlands is seeking a Customer Success Manager for its Music & Sports team. You will onboard clients on the Ticketing platform, develop data-driven marketing strategies, and analyze customer data to optimize campaigns.

The role requires experience in ticketing, CRM, or data-driven marketing, and strong Dutch and English communication. As part of the team, you will monitor market trends, collaborate with sales and product teams, and explore AI tools to enhance client success.

Qualifications

Experience in ticketing, CRM, or data-driven marketing.
Strong communication in Dutch and English.
Genuine interest in AI.

Responsibilities

Onboard customers through tailored workshops and hands-on guidance to get them up-and-running on the Ticketing platform.
Develop tailored marketing strategies with clients leveraging the Mobile Marketing Cloud to drive ticket sales.
Analyze customer data, usage patterns, and tracking metrics to optimize campaigns and deliver actionable insights.
Monitor product innovations, market trends, and industry developments to inform client strategies.
Collaborate with sales, marketing, and product teams for seamless client experiences.
Actively experiment with AI tools to improve your work and share learnings with the team.