Customer Success Manager - Dutch speaking

Harnham; Randstad; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Extensive training and development opportunities

Generous holiday allowance

Pension contribution

Job summary

Harnham is seeking a Customer Success Manager in Amsterdam to lead the implementation of data driven SaaS solutions for retail clients. The ideal candidate will have strong commercial experience in customer success, ability to translate insights into action, and strong communication skills in Dutch and English. This role offers competitive salary, extensive training, and a collaborative team culture. Connect with clients, optimize solutions, and contribute to their success.

Qualifications

• Strong experience in customer success or account management within technology.
• Ability to translate data insights into actionable steps.
• Comfortable communicating with various stakeholders.

Responsibilities

• Lead implementation of SaaS solutions for retail clients.
• Balance advisory partnership with hands-on support for customers.
• Configure platforms to align with client processes.

Skills

Customer success experience

Account management

Data-driven decision making

Retail processes

Bilingual (Dutch and English)

Analytical skills

Job description

Amsterdam, Netherlands. Competitive salary plus benefits.

This role stands out for its blend of customer impact, data driven technology and real ownership. You will sit at the heart of client relationships, helping retail teams turn complex data into practical, value creating decisions while shaping how innovative SaaS solutions are adopted and scaled.

The Company

They are a fast growing technology organisation operating in the retail analytics and SaaS space. Their platforms support data driven decision making across areas such as pricing, promotions, assortment and customer loyalty. With an international, collaborative setup, they combine strong product development with a clear focus on long term customer success.

The Role

• Lead and support the implementation of data driven SaaS solutions for retail clients.
• Act as the main point of contact for customers, balancing advisory partnership with hands on support.
• Configure platforms, dashboards and workflows to align with client processes and goals.
• Deliver workshops and training sessions to ensure strong user adoption and value realisation.
• Analyse customer usage and feedback to optimise solutions and identify growth opportunities.
• Work closely with product, analytics and delivery teams to continuously improve the offering.

Your Skills and Experience

• Strong commercial experience in customer success, account management or a similar client facing role within software or technology.
• Solid understanding of data driven decision making and the ability to translate insights into practical actions.
• Exposure to retail processes such as pricing, promotions or commercial planning is highly valuable.
• Confident communicator in both Dutch and English, comfortable engaging with a range of stakeholders.
• Structured, proactive and analytical, with the ability to manage multiple client engagements effectively.

What They Offer

• A competitive salary aligned with experience.
• Extensive training and development opportunities with a clear path for professional growth.
• A collaborative, supportive team culture with a strong focus on knowledge sharing.
• Generous holiday allowance, pension contribution, and the tools you need to do your job well.

How to Apply

If you are looking for a Customer Success Manager role in Amsterdam where you can make a tangible impact with data driven technology, apply now to find out more.