Multisite IT Desktop Support Engineer

Accsys Technologies Plc; Arnhem; Hybrid; EUR 42,000 - 65,000; Full time

Job summary

Accsys Technologies Plc is seeking an IT Desktop Support Engineer to join the IT Team in Arnhem, NL, with occasional support for Accsys sites in the UK, EU, and US. You will deliver high-quality desktop support for Windows and mobile devices, maintain the Microsoft 365 suite, and work closely with MSPs.

You’ll be a key problem-solver, documenting processes, providing end-user training, and ensuring IT security policies are followed.

Qualifications

• Native Dutch speaker (C1/C2)
• 3+ years of comparable IT desktop support, preferably in manufacturing/industrial environments
• Experience coordinating with MSPs or external suppliers
• Strong documentation and training skills
• Ability to work across Arnhem and other Accsys sites in the UK/EU/US
• Excellent interpersonal, verbal, and written communication skills

Responsibilities

• Provide high quality desktop support for Windows devices and mobile platforms (iOS/Android)
• Maintain and support Microsoft 365 environment and end-user apps
• Collaborate with external IT service providers to deliver desktop support
• Create and maintain documentation, training materials, and guides
• Participate in IT security governance and compliance with policies
• Assist with systems administration tasks as needed
• Provide local remote hands support for internal IT teams and MSPs
• Diagnose and resolve technical issues and provide guidance to users

Skills

Microsoft 365 administration

Endpoint Manager

Windows desktop support

Mobile device support (iOS/Android)

ITIL knowledge

MS Teams/SharePoint knowledge

Outlook/Exchange basics

Education

Microsoft Certifications

Tools

Microsoft 365

Intune/Endpoint Manager

Windows Server

Networking basics

Firewalls basics

SAP BusinessOne / Dynamics 365

Job description

Accsys Technologies Plc is seeking an IT Desktop Support Engineer to join the IT Team in Arnhem, NL, with occasional support for Accsys sites in the UK, EU, and US. You will deliver high-quality desktop support for Windows and mobile devices, maintain the Microsoft 365 suite, and work closely with MSPs.

You’ll be a key problem-solver, documenting processes, providing end-user training, and ensuring IT security policies are followed.