Multilingual First-Line Tech Support Specialist

Rentman B.V.; Utrecht; On-site; EUR 32,000 - 42,000; Full time

Benefits offered by this job

8% holiday allowance

Bonus up to 13th month salary

25 vacation days

Sabbatical after 5 years

Flexible WFH policy

Pension plan

Office perks: free lunches, PS5, D&D

Open plan Utrecht office

Job summary

Rentman is seeking a First Line Technical Support Specialist (Multilingual) to join our Utrecht-based team. You’ll be the first contact for customers, resolving issues quickly and advocating for user feedback to shape product improvements.

You will answer queries via Zendesk and Aircall, develop product knowledge, and collaborate with cross-functional teams to meet customer needs. A fast-paced, team‑oriented environment awaits.

Qualifications

• 1 year of experience in a customer‑facing role.
• Fluency in English, plus two of the following: French, Dutch, or German; both spoken and written.
• Ability to troubleshoot problems, find answers for customers, and articulate complex solutions in clear written and verbal communication.
• Team‑first mentality: supporting your teammates is equally important.
• Ability to work in a fast‑paced environment and learn quickly; Rentman updates weekly.
• Ability to collaborate cross‑functionally to translate customer requirements into internal feedback.
• Tech savviness / passion for technology; Rentman is a complex tool to know inside out.

Responsibilities

• Provide our users with an outstanding customer experience, taking full ownership of the customer’s issue and proactively providing solutions.
• Analyze and respond to queries via Zendesk (email & chat) and handle incoming calls via Aircall.
• Become a power user for our product and bring suggestions for improvements to the Product team.
• Identify cases to escalate internally and escalate them effectively to a clear resolution.
• Collaborate with the broader Customer Experience team on goals and business objectives.
• Contribute to our internal knowledge base in Confluence and share updates within the Support team.
• Attend regular team meetings to discuss ongoing projects and process improvements.

Skills

Customer-facing experience

English fluency

Additional languages (French/Dutch/Ger

Tools

Zendesk

Jira

Job description

Rentman is seeking a First Line Technical Support Specialist (Multilingual) to join our Utrecht-based team. You’ll be the first contact for customers, resolving issues quickly and advocating for user feedback to shape product improvements.

You will answer queries via Zendesk and Aircall, develop product knowledge, and collaborate with cross-functional teams to meet customer needs. A fast-paced, team‑oriented environment awaits.