Multilingual Desk Account Manager – Remote Optional, 32h

Priva; De Lier; Hybrid; EUR 32,000 - 52,000; Part time

Benefits offered by this job

30 holiday days

8% holiday allowance

Travel allowance (€0.23/km, max 150 km

Job summary

Priva is seeking an experienced Desk Account Manager to join our Building Automation EMEA support team, based in De Lier, Netherlands. You will work in a back-office capacity processing orders, maintaining subscriptions, and delivering product and commercial information to internal and external customers.

You will be part of a 7-person team supporting six branch offices across Europe, with an emphasis on accurate, timely administration and collaboration with Sales.

Qualifications

• 2 years of experience in a similar, commercial role.
• Proficient with CRM and ERP systems.
• Comfortable using programmes such as Outlook, Teams, Word, Excel, SharePoint.
• Fluent in German and English language.
• Adequate in Dutch language and willing to improve.
• Minimum of 3 days working from our office in De Lier.

Responsibilities

• Processing orders and timely signalling of deviations in orders and delivery dates and monitoring project schedules.
• Accepting complaints and return orders and providing invoices and credit notes.
• Process and maintain customer subscriptions.
• Provide commercial and product-related information to both internal and external customers.
• Providing commercial support, answering questions, handling complaints, and advising Account Managers and customers from the EMEA region.
• Managing the customer database, correspondence, quotation registration, and reports in the CRM/ERP system.
• Preparing quotations and offers on behalf of Sales within the established calculation guidelines when necessary.
• All order and subscription related communication to the Priva partner.

Skills

CRM proficiency

ERP systems

Office software

Tools

CRM

ERP systems

Outlook

Teams

Word

Excel

SharePoint

Dynamics 365 CE

Axapta

Job description

Priva is seeking an experienced Desk Account Manager to join our Building Automation EMEA support team, based in De Lier, Netherlands. You will work in a back-office capacity processing orders, maintaining subscriptions, and delivering product and commercial information to internal and external customers.

You will be part of a 7-person team supporting six branch offices across Europe, with an emphasis on accurate, timely administration and collaboration with Sales.