Desk Account Manager

Priva; De Lier; Hybrid; EUR 32,000 - 52,000; Part time

Benefits offered by this job

30 holiday days

8% holiday allowance

Travel allowance (€0.23/km, max 150 km

Job summary

Priva is seeking an experienced Desk Account Manager to join our Building Automation EMEA support team, based in De Lier, Netherlands. You will work in a back-office capacity processing orders, maintaining subscriptions, and delivering product and commercial information to internal and external customers.

You will be part of a 7-person team supporting six branch offices across Europe, with an emphasis on accurate, timely administration and collaboration with Sales.

Qualifications

• 2 years of experience in a similar, commercial role.
• Proficient with CRM and ERP systems.
• Comfortable using programmes such as Outlook, Teams, Word, Excel, SharePoint.
• Fluent in German and English language.
• Adequate in Dutch language and willing to improve.
• Minimum of 3 days working from our office in De Lier.

Responsibilities

• Processing orders and timely signalling of deviations in orders and delivery dates and monitoring project schedules.
• Accepting complaints and return orders and providing invoices and credit notes.
• Process and maintain customer subscriptions.
• Provide commercial and product-related information to both internal and external customers.
• Providing commercial support, answering questions, handling complaints, and advising Account Managers and customers from the EMEA region.
• Managing the customer database, correspondence, quotation registration, and reports in the CRM/ERP system.
• Preparing quotations and offers on behalf of Sales within the established calculation guidelines when necessary.
• All order and subscription related communication to the Priva partner.

Skills

CRM proficiency

ERP systems

Office software

Tools

CRM

ERP systems

Outlook

Teams

Word

Excel

SharePoint

Dynamics 365 CE

Axapta

Job description

** Dutch, German and English is needed for this role (min B level Dutch), and whilst we welcome new candidates from all over the world, this role needs a local candidate, living close to the Dutch office in de Lier. **

As a global organization operating in over 50 countries, Priva began as a family business in The Netherlands 60 years ago. As we continue to evolve our business, we are looking to build our outstanding team of experts! We offer our 500 colleagues a warm, honest and inspiring environment that allows everyone to get the best out of themselves. Our modern workplace is located in De Lier in "het Westland".

Are you an experienced Desk Account Manager who is customer minded, solution-oriented and ready for a new challenge? Then we are looking for you.

As Desk Account Manager, you will be part of our Building Automation EMEA support team. Priva Building Automation currently has a market-leading position in The Netherlands. With our solutions, we guarantee an optimal climate in buildings, such as Thialf Ice Stadium, Blijdorp Zoo, Rijksmuseum, but also in multiple hotels and hospitals. You will be part of a positive, open-minded, and fun team that currently consists of 7 colleagues: 6 Desk Account Managers and 1 Team Lead. This team is responsible for all back-office tasks for six branch offices: The Netherlands, Germany, Belgium, France, Switzerland, and the United Kingdom. Due to this growth, we are looking for a new colleague to complete our team!

How You Add Value

Commercial Support is the linking pin between Priva's partners and our Account Managers. At Back-office we process all administrative tasks related to orders and subscriptions while supporting the Sales teams of our Branch Offices.

Responsibilities include

• Processing orders and timely signalling of deviations in orders and delivery dates and monitoring project schedules.
• Accepting complaints and return orders and providing invoices and credit notes.
• Process and maintain customer subscriptions.
• Provide commercial and product-related information to both internal and external customers.
• Providing commercial support, answering questions, handling complaints, and advising Account Managers and customers from the EMEA region.
• Managing the customer database, correspondence, quotation registration, and reports in the CRM/ERP system.
• Preparing quotations and offers on behalf of Sales within the established calculation guidelines when necessary.
• All order and subscription related communication to the Priva partner.

Who You Are

You are customer-oriented, you work accurately, and you have excellent communication skills. You take initiative and you are a team player. With your positive and customer-friendly attitude, you can adhere to essential processes while also demonstrating the ability to think creatively when necessary. You naturally take on a signalling role, and initiate and include yourself in process changes. You are able to control the progress of tasks, activities and changes, and you get things done. With this, you make an important contribution to the commercial success of Priva.

What else do you bring?

Requirements

• 2 years of experience in a similar, commercial role;
• Proficient with CRM and ERP systems;
• Comfortable using programmes such as Outlook, Teams, Word, Excel, SharePoint;
• Fluent in German and English language;
• Adequate in Dutch language and willing to improve;
• Minimum of 3 days working from our office in De Lier.

Preferences

• Experience with Microsoft Dynamics 365 CE & FO and Axapta is preferred;
• French language is a plus.

What We Offer

• Contract for 12 months with the prospect of permanent employment;
• 32 hours a week (possibility to discuss 40 hours a week during interview);
• Possibilty of working remote (in agreement with the team);
• 30 holiday days, and 8% holiday allowance;
• Travel allowance: €0.23/km (max 150 km/day).

For your own sustainability:

Be happy and fit by using our healthy cafeteria, our free on-premises fitness where you can participate in CrossFit, Pilates, and Spinning classes and our Hub where you can socialize with colleagues, play table tennis, darts or musical instruments.