Medical Device Field Service Technician

Baxter International Inc.; Tilburg; On-site; EUR 42,000 - 60,000; Full time

Job summary

Baxter International Inc. is seeking a Product Service Technician to join our Service Operations team in the Netherlands. You will diagnose, repair, maintain, upgrade and refurbish Baxter medical devices used across the EMEA and APAC regions, ensuring exceptional customer experience after the sale.

You will collaborate with an international team, stay current with service procedures, and participate in LEAN improvement initiatives to sustain high-quality service outcomes.

Qualifications

• MBO4+ degree in Mechatronics, Electronics, Electrical Engineering or related field.
• Minimum 2 years of experience in a similar technical service/repair environment.
• Strong troubleshooting and problem-solving skills.
• Excellent attention to detail and a structured way of working.
• Ability to manage multiple priorities and switch between tasks.
• Strong organizational, planning and time management skills.
• Customer-focused mindset with commitment to service excellence.
• Experience with SAP is a strong advantage.
• Good communication and collaboration within an international team.

Responsibilities

• Troubleshoot, test, repair and maintain Baxter medical devices and approved OEM products.
• Configure and upgrade new and existing equipment.
• Refurbish returned devices to ensure quality and performance standards.
• Evaluate warranty eligibility and determine the appropriate repair process.
• Prepare repair quotations for customer-owned equipment.
• Document product failures, repair activities and service actions in internal systems.
• Provide technical troubleshooting support by phone when needed.
• Stay up to date on product developments and service procedures.
• Collaborate with colleagues across the service organization to deliver seamless customer support.
• Participate in continuous improvement initiatives using LEAN methodologies and tools.

Skills

Troubleshooting

Problem-solving

Attention to detail

Time management

Multi-tasking

Customer focus

SAP experience

Communication

Collaboration in international team

Education

MBO4+ in Mechatronics/Electronics/Electrical Engineering

2+ years in technical service/repair

Tools

SAP

Job description

Baxter International Inc. is seeking a Product Service Technician to join our Service Operations team in the Netherlands. You will diagnose, repair, maintain, upgrade and refurbish Baxter medical devices used across the EMEA and APAC regions, ensuring exceptional customer experience after the sale.

You will collaborate with an international team, stay current with service procedures, and participate in LEAN improvement initiatives to sustain high-quality service outcomes.