Manager Sales and Support

Ceres | Recruitment | Interim | Executive | Food & Agri; Hoofddorp; Hybrid; EUR 85,000 - 115,000; Full time

Benefits offered by this job

Salary commensurate with experience

1-year contract with potential renewal

Full-time 40 hours/week

28 leave days (20 legal + 8 CC)

Pension plan

Online learning platform access

Job summary

Container Centralen in Hoofddorp, The Netherlands, is recruiting a Manager Sales and Support to lead a 14-person Account Coordinators team through change. You will drive change management and execute the growth strategy with a professional, proactive team attitude.

Your responsibilities include day-to-day team leadership, improving engagement and skills, standardizing processes, managing complaints, and steering performance with data analysis while collaborating with Operations, Services and

Qualifications

• Bachelor's or Master's degree in Hotel Management, Business Administration, Economics, Facility Management, Hospitality Management, Sales & Marketing, or a related field.
• Commercial background with experience building high-performance customer-facing teams.
• Strong leadership and coaching abilities.
• Excellent analytical skills with data-driven decision-making.
• Good communication skills, fluent in English.
• Experience with Salesforce or a similar CRM is a plus.
• Experience in customer service or inbound/outbound sales is a plus.

Responsibilities

• Lead the team and organization through change as part of a journey of growth.
• Day-to-day management of the team with a focus on engagement, motivation, knowledge, and skills.
• Create a professional team attitude where customer intimacy is core.
• Improve and standardize processes to enhance customer satisfaction.
• Lead the complaint registration and follow-up process, reducing lead times.
• Steer the team based on data analysis to improve performance (e.g., telephone accessibility, NPS).
• Collaborate with Operations, Services, and Planning.

Skills

Leadership

People management

Analytical skills

Communication

Sales & customer service

English fluency

Education

Bachelor's or Master's degree in Hotel Management, Business Administration, Economics, Facility Management, Hospitality Management, Sales & Marketing, or related field

Tools

Salesforce

Job description

Container Centralen is recruiting a people manager who can lead a team through change. In their office in Hoofddorp there is a position for a Manager Sales and Support. This is an opportunity for someone who is ready to lead a team of account coordinators, drive a professional team attitude, and make it happen together with the team.

About Container Centralen

Container Centralen (CC) was founded in 1977 as a collaborative venture between Danish flower and pot plant exporters. CC is the owner and inventor of the CC Pool System, the large Reusable Transport Item (RTI) pooling system in the European horticulture industry. By providing a reusable transport system the company drives CO2 reduction and helps customers to reach their sustainability goals. This is realized by reducing transport movements through optimization of flows through Europe and by reducing waste and material consumption through optimal usage of the containers and re-use of spare parts during repair. In total we support the logistical operations of more than 17.000 customers and 70.000 users (business partners of customers) in 30 countries around the world.

The team consists of 75 colleagues across Europe, with the head office in Hoofddorp, The Netherlands. The core values are Personal Engagement, We are a team, Embrace change, and Make it happen. These are not merely words, but so fundamental to Container Centralen that they are the foundation of everything they do - from long-term strategic work to everyday activities.

The team

The manager will lead the Sales and Support department, which consists of approximately 14 Account Coordinators. The Account Coordinators position will transform from one general profile into three roles. A Sales and Support (SAS) team focusing on proactive, outbound sales activities, a Control and Support (CAS) team focusing on reactive, inbound tasks and team (Plus) that focuses on continuous improvement. The manager's task is to build a high-performing team from these components. The team is responsible for the customer service experience, and it is important to create a professional team attitude where customer intimacy is central. The manager reports to the CCO and is part of the commercial management team, collaborating with the Regional Sales Managers and the Marketing & Innovation Manager.

Job Description

As Manager Sales and Support, the main goal is to lead the team and the organization through a journey of change. The focus is on change management with an eye for people. You will have a leading role in implementing the company's growth strategy and transforming the department.

The main tasks and goals include:

• Day-to-day management of the team, including improving engagement, motivation, knowledge, and skills.
• Taking a lead role in creating a professional team attitude where customer intimacy is core.
• Improving and standardizing processes to further improve customer satisfaction.
• Leading the complaint registration and follow-up process, with the goal of shortening lead times.
• Steering the team based on data analysis to improve performance, such as telephone accessibility and the Net Promoter Score (NPS).
• Working collaboratively with other departments such as Operations, Services, and Planning.

Profile

There is a need for a strong manager with people skills, someone who can motivate people and is analytically strong.

The following characteristics are important:

• A service-minded and result-oriented approach with a commercial mindset.
• Possesses a 'getting things done' attitude and a starter-to-finisher mentality.
• Takes accountability for work, focusing on both results and how the work is executed.
• A self-starter who is resilient and enjoys a challenge.
• Has high energy, is enthusiastic, and has a high empathetic ability with a genuine interest in people.
• Is an authentic, open-minded professional who effortlessly connects with people from different nationalities and cultural backgrounds.
• Possesses problem-solving skills and can manage a high degree of decision-making authority.

Competences:

The following qualifications required for this position:

• Bachelor's or Master's degree in Hotel Management, Business Administration, Economics, Facility Management, Hospitality Management, Sales & Marketing, or a related field.
• A commercial background, experience with building a high-performance customer facing teams.
• Leadership qualities and coaching abilities.
• Strong analytical skills and the ability to steer based on data.
• Good communication skills, fluent in English.
• Experience with Salesforce or a similar CRM system is a plus.
• Experience in customer service or inbound/outbound sales is a plus.

Offer

Container Centralen offers a key management position within an ambitious and growing international organisation. You will have the opportunity to shape and further develop the Sales & Support team, optimise processes, and contribute to the organisation’s continued growth.

There is plenty of room for your own ideas, initiative, and leadership. You will have a high level of responsibility and the opportunity to make a visible and lasting impact. You will work in a dynamic and entrepreneurial environment where your contribution is valued, your ideas are taken seriously and there is genuine scope to make a difference.

• An attractive salary, commensurate with your experience and the scope and responsibilities of the role.
• Employment starts with a year contract, followed by indefinite term if all goes well.
• Fulltime, 40 hours per week.
• 28 leave days (20 legal days and 8 extra CC days) when working fulltime.
• Premium free Collective pension.
• Unlimited and free access to CC’s online E-learning platform, hosted by GoodHabitz.

Location

The position is based at the office in Hoofddorp, The Netherlands, with options for hybrid working two days per week (Wednesday and Friday).