Managed Services Lead: Data-Driven Supply Chain & Carrier

Project 44; Amsterdam; Hybrid; EUR 120,000 - 160,000; Full time

Job summary

project44 is seeking a Managed Service Manager to partner with business leaders, customers, and carriers to ensure world‑class delivery across a diverse portfolio. You will drive customer value through data analysis, operational excellence and proactive project management.

This role blends strategic thinking with hands‑on problem solving, requiring influence across stakeholders and the ability to manage multiple complex accounts spanning global regions.

Qualifications

• Two to four years of experience in data analysis or a similar analytical role.
• Experience in SaaS, software or logistics is preferred.
• Strong analytical skills and the ability to convert complex data into clear, actionable insights.
• Solid understanding of source data, data formats and data behavior.
• Proficiency in Excel and familiarity with visualization or analytics tools such as Tableau, SQL, Power BI, Kibana or Observe.
• Experience with APIs or basic coding concepts is a plus.
• Exceptional organizational skills and the ability to manage multiple projects and competing priorities.
• Strong communication abilities and a customer focused, problem solving mindset.
• Fluency in English and French OR Spanish. Additional languages are a plus.

Responsibilities

• Partner with customers to define delivery timelines, milestones and end‑to‑end project plans.
• Lead carrier initiatives from planning through adoption, presenting data driven insights and best practice recommendations.
• Conduct deep-dive data analysis to identify patterns, root causes and improvements.
• Coordinate closely with carriers to drive data improvements and troubleshoot issues.
• Monitor progress, communicate risks and publish progress reports with business impact.
• Hold customers and carriers accountable for actions that improve outcomes.
• Use open‑source visualization tools and internal data platforms to triage errors and support resolution.
• Develop understanding of carrier integration methods across modes and guide decision making.
• Collaborate with Product, Support, Carrier Operations and Engineering to drive value.
• Contribute to SOPs and process improvements within the Managed Services practice.
• Mentor team members and share scalable solutions across the organization.
• Manage a portfolio of Enterprise and Vanguard customers across global regions and products.

Skills

Data analysis

SaaS experience

Excel

Tableau

SQL

Power BI

Kibana

APIs

French/Spanish

Tools

Tableau

SQL

Power BI

Kibana

Observe

Job description

project44 is seeking a Managed Service Manager to partner with business leaders, customers, and carriers to ensure world‑class delivery across a diverse portfolio. You will drive customer value through data analysis, operational excellence and proactive project management.

This role blends strategic thinking with hands‑on problem solving, requiring influence across stakeholders and the ability to manage multiple complex accounts spanning global regions.