Luxury Guest Relations Management Intern

Sofitel Legend The Grand Amsterdam; Amsterdam; Presencial; EUR 6100 - 7300; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Monthly allowance €600

Travel reimbursement

Staff meals

Hotel discounts Amsterdam

Resumo da oferta

Sofitel Legend The Grand Amsterdam is offering a Guest Relations Management Intern position in a luxury five-star setting. You will gain hands-on leadership exposure, overseeing guest interactions and internal operations while coordinating with multiple hotel departments.

As part of our Guest Relations team, you will help design and deliver tailor-made guest experiences, support VIP arrivals, and contribute to staff scheduling and internal communications.

Qualificações

• Enrolled in hospitality education and available for a minimum of 5 months

Responsabilidades

• Create unforgettable, tailor-made guest experiences with creativity
• Support and create a warm welcome to our guests
• Handle daily administrative tasks, including guest reviews, VIP lists, emails, and group preparation
• Manage and prepare for top VIP arrivals, including artist management and other high-profile guests
• Engage in meaningful guest contact, offering personalized service, and anticipate guests' needs
• Monitor our online performance by analyzing guest sentiment and comparing with our comp set
• Lead our daily historical tour, sharing our proud history with internal and external guests
• Create and manage staff schedules based on forecasts and business needs
• Handle hour administration and communicate with HR on behalf of the team
• Take ownership of a project of your choice, for example enhancing guest satisfaction
• Be the point of contact for the team regarding schedule changes and task ownership
• Lead internal communication and ensure all stakeholders are aligned
• Support financial processes, including budgeting and internal/external ordering (for example, Room Service orders for amenities, orders from our Florist)
• Take responsibility for weekly meetings where Guest Relations leads the meetings
• Support recruitment by joining interviews where possible
• Ensure the continuation of quality as a key holder in our luxury service journey

Conhecimentos

Proactive attitude

Strong communication

Creativity

People-first mindset

Formação académica

Hospitality education

Descrição da oferta de emprego

Sofitel Legend The Grand Amsterdam is offering a Guest Relations Management Intern position in a luxury five-star setting. You will gain hands-on leadership exposure, overseeing guest interactions and internal operations while coordinating with multiple hotel departments.

As part of our Guest Relations team, you will help design and deliver tailor-made guest experiences, support VIP arrivals, and contribute to staff scheduling and internal communications.