Luxury Client Advisor & After-Sales Expert

LVMH; Amsterdam; Hybrid; EUR 30,000 - 54,000; Full time

Benefits offered by this job

Profit-sharing

Vacation days

Travel allowances

Staff discount

Ambassador suitcase

Global LVHM environment

Career development

Heart Fund

On-site parking

Job summary

RIMOWA in Amsterdam is seeking an after-sales and in-store advisor to strengthen relationships with discerning travelers. You will handle consultations, sales, and small repairs on site, ensuring first-class service for our luxury clients.

Fluency in Dutch and English is preferred, with additional languages a plus. The role offers a profit-sharing scheme, generous vacation days, staff discounts, and opportunities to develop within the LVHM group.

Qualifications

• Experience in the luxury sector or affinity for premium brands.
• Fluency in Dutch and English; additional language skills are a plus.
• Strong passion for selling luxury products and delivering exceptional customer experiences.

Responsibilities

• Build and strengthen relationships with customers through first-class consultations and service.
• Handle consultations, sales, and small repairs on site for luxury products.
• Serve as an after-sales contact for all topics and ensure seamless customer experience.
• Coordinate with the technical team for repairs and ensure timely return to customers.

Skills

Luxury customer service

Dutch language

English language

Job description

RIMOWA in Amsterdam is seeking an after-sales and in-store advisor to strengthen relationships with discerning travelers. You will handle consultations, sales, and small repairs on site, ensuring first-class service for our luxury clients.

Fluency in Dutch and English is preferred, with additional languages a plus. The role offers a profit-sharing scheme, generous vacation days, staff discounts, and opportunities to develop within the LVHM group.