Client Advisor (M/F/D) - Amsterdam

RIMOWA; Amsterdam; On-site; EUR 42,000 - 55,000; Full time

Benefits offered by this job

Profit sharing

24 days vacation

Travel allowances

Staff discount

Ambassador suitcase

LVMH group environment

Career development

Heart Fund

On-site parking

Job bikes

Job summary

RIMOWA GmbH in Amsterdam is seeking a Client Advisor (m/w/d) to deliver first-class service for our luxury clientele. You will guide customers from consultation to purchase, provide on-site repairs, and act as a trusted contact for after-sales matters.

Fluent Dutch and English are required, and additional languages are a plus. You will join an international team within the LVHM group, with competitive compensation, vacation, staff discounts, and career development opportunities in a dynamic

Qualifications

• Experience in luxury retail or premium brands.
• Fluent Dutch and English; additional languages a plus.
• Passionate about delivering exceptional customer service and luxury experiences.

Responsibilities

• Outreach, customer-focused and precise in luxury consultations.
• Guide customers from consultation to purchase, including after-sales support.
• Perform on-site repairs coordination and communicate with the technical team when needed.
• Maintain high standards of presentation and CRM activity with international clients.

Skills

Dutch (Fluent)

English (Fluent)

Job description

Client Advisor RIMOWA (m/w/d)

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn’t end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Your future

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future.

Get to know us in advance on Instagram and Twitter: @RIMOWA or on www.rimowa.com.

Your experience and skills

• We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent Dutch and English, ideally you have additional language skills.
• The customer experience is important to you - you are passionate about selling luxury products.

Our offer

• Competitive and attractive compensation with additional profit-sharing system
• 24 paid vacation days per year
• Attractive Travel & Meal Allowances for the team
• Staff discount on our range of RIMOWA products as well as regular LVMH Family & Friend offers
• Your own RIMOWA Essential Ambassador suitcase (after 6 months on a permanent contract)
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Financial and psychological support through the LVMH Heart Fund
• Central location, easily accessible by private and public transportation, with on-site parking and access to job bikes