Client Advisor (m/f/d) - Amsterdam

LVMH; Amsterdam; Hybrid; EUR 30,000 - 54,000; Full time

Benefits offered by this job

Profit-sharing

Vacation days

Travel allowances

Staff discount

Ambassador suitcase

Global LVHM environment

Career development

Heart Fund

On-site parking

Job summary

RIMOWA in Amsterdam is seeking an after-sales and in-store advisor to strengthen relationships with discerning travelers. You will handle consultations, sales, and small repairs on site, ensuring first-class service for our luxury clients.

Fluency in Dutch and English is preferred, with additional languages a plus. The role offers a profit-sharing scheme, generous vacation days, staff discounts, and opportunities to develop within the LVHM group.

Qualifications

• Experience in the luxury sector or affinity for premium brands.
• Fluency in Dutch and English; additional language skills are a plus.
• Strong passion for selling luxury products and delivering exceptional customer experiences.

Responsibilities

• Build and strengthen relationships with customers through first-class consultations and service.
• Handle consultations, sales, and small repairs on site for luxury products.
• Serve as an after-sales contact for all topics and ensure seamless customer experience.
• Coordinate with the technical team for repairs and ensure timely return to customers.

Skills

Luxury customer service

Dutch language

English language

Job description

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

Job responsibilities

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

Your experience and skills

• We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent Dutch and English, ideally you have additional language skills.
• The customer experience is important to you - you are passionate about selling luxury products.

Our offer

• Competitive and attractive compensation with additional profit-sharing system
• 24 paid vacation days per year
• Attractive Travel & Meal Allowances for the team
• Staff discount on our range of RIMOWA products as well as regular LVMH Family & Friend offers
• Your own RIMOWA Essential Ambassador suitcase (after 6 months on a permanent contract)
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Financial and psychological support through the LVMH Heart Fund
• Central location, easily accessible by private and public transportation, with on-site parking and access to job bikes

Additional information

Your future

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future.

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.